Nigel Brown Email & Phone Number

Canary Wharf

•Transitioned 96 Countries and nearly 35k End Users for a multi-national Customer onto the Fujitsu Global Service Desk Platform (over 4 Global Delivery Centres) and into live service without issue•From September 2011 to November 2012 I increased the margin for the Programme for which I was responsible by over 20%. This was due to increased cost control, more effective utilisation of resource and resolution of outstanding issues •Responsible for an additional Customer spend of circa £1.1m at an average 29%GM•Programme lead on the successful bid to win a new name customer worth £20.5 million over seven years

•Driven Service Level Performance to Contractual Compliance across a number of previously failing accounts increasing Customer Satisfaction by 9%.•Created a Structure within three months, to deliver improved Financial Performance resulting in additional margin of over £360k•Driven Industrialisation across my areas of responsibility realising Cost Savings in excess of 11%

United Kingdom

Accountability for a variety of Customers across both Public and Private sectors.

Uk, Greece, Indonesia

A variety of Management roles across the UK, Greece and Indonesia.•Managing the growth of the local business from a staffing level of 220 operating from 26,000 square feet of Selling Space in four locations in Jakarta returning £60K per week to a staffing level of 394 operating from 68,000 square foot of selling space in six locations in two cities with average sales of £135K per week.•Within a seven month period managing the implementation of a new I.T. based stock replenishment system. Relocating the Franchise Head Office and warehousing to new locations and opened what was at the time the World’s largest Franchise M&S store.•Devised and implemented a cost effective Marketing and Selling Plan to increase brand awareness, working with local publications on joint initiatives e.g. DuPont and Kosmopolitan. ( The Indonesian Women’s Cosmopolitan magazine )•Liaison with other business people in Indonesia to ensure Marks and Spencer was represented at all relevant events.e.g. working with The D.T.I. and the British Embassy on it’s ‘Spotlight UK’ promotion.