Nigel Cates Email and Phone Number
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Chief Ombudsman at the New Homes Ombudsman Service. A strategic leader and executive coach, with a track-record of leading positive cultural change and digital transformation, and in leading scale teams (2500+ FTE) in complex organisations through significant growth and regulatory focus. Senior experience across consumer protection, codes of practice, complaints, controls and governance, customer service, financial support, Retail Banking, Consumer Credit, Consumer Duty, vulnerable customers, and Collections and Recoveries.Previous roles as HSBC Head of Financial Support and Controls, HSBC Head of Collections and Recoveries, HSBC Head of Complaints; Ombudsman and Senior Ombudsman at FOS, and Director at the Office of Fair Trading.
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Chief OmbudsmanNew Homes Ombudsman Service (Nhos) Sep 2024 - PresentUnited Kingdom
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Director, Head Of Financial Support And Controls, Wealth And Personal BankingHsbc Jan 2023 - Apr 2024United KingdomDirector, Head of Collections and Recoveries, Financial Crime Risk, Wealth and Personal Banking Controls. -
Director, Head Of Collections And Recoveries, Retail Banking And Wealth Management, Hsbc UkHsbc Aug 2019 - Jan 2023
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Director, Head Of ComplaintsHsbc Sep 2016 - Sep 2019
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Director, Head Of Service Recovery / Complaints; Acting Head Of Customer Service, Hsbc UkHsbc Retail Banking And Wealth Management Sep 2016 - May 2017Birmingham, United Kingdom
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Head Of Service Recovery Policy / Complaints PolicyHsbc Feb 2015 - Sep 2016Responsible for complaints policy and root cause analysis across Retail Banking and Wealth Management. Senior advisor on wider UK Bank (commercial, private bank etc) complaints issues.
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Senior OmbudsmanFinancial Ombudsman Service Nov 2012 - Mar 2015Head of Emerging Issues - responsible for Packaged Bank Accounts, Interest Rate Hedging, Card Protection projects as well as analysis and ongoing investigation into new and emerging issues.Responsible for setting up the Emerging Issues team.
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Director, Competition And ConsumerOffice Of Fair Trading Apr 2001 - Nov 2012Responsible for various competition and consumer protection enforcement and investigation projects, Consumer Codes of Practice, and the competition "new case" pipeline. -
Head Of Consumer Credit EnforcementOffice Of Fair Trading Oct 2008 - Sep 2011London, United KingdomResponsible for all enforcement and regulatory action under the Consumer Credit Act 1974 - debt collection, debt management, prime and subprime lending, and general licensing actions.
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Head Of International Consumer PolicyOffice Of Fair Trading Jun 2004 - Jun 2006Head of National and international consumer policy, working on the review of EU consumer law, the consumer protection regulations, consumer protection cooperation regulations and OECD consumer committee.
Nigel Cates Skills
Frequently Asked Questions about Nigel Cates
What company does Nigel Cates work for?
Nigel Cates works for New Homes Ombudsman Service (Nhos)
What is Nigel Cates's role at the current company?
Nigel Cates's current role is Chief Ombudsman at the New Homes Ombudsman Service.
What is Nigel Cates's email address?
Nigel Cates's email address is ni****@****hoo.com
What skills is Nigel Cates known for?
Nigel Cates has skills like Stakeholder Engagement, Policy, Stakeholder Management, Change Management, Risk Management, Banking, Government, Public Policy, Strategy, Public Sector, Policy Analysis, Strategic Planning.
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