Chief Ombudsman
Current
Sep 2024 - Present
AeroLeads people directory · profile
Nigel Cates Email & Phone Number
Chief Ombudsman at the New Homes Ombudsman Service
at
New Homes Ombudsman Service (NHOS)
1 work email found
@hsbc.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Ombudsman at the New Homes Ombudsman Service
Location
United Kingdom, United Kingdom, United Kingdom
Who is Nigel Cates? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Nigel Cates is listed as Chief Ombudsman at the New Homes Ombudsman Service at New Homes Ombudsman Service (NHOS), based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at hsbc.com and a matched LinkedIn profile for Nigel Cates.
Nigel Cates previously worked as Chief Ombudsman at New Homes Ombudsman Service (Nhos) and Director, Head of Financial Support and Controls, Wealth and Personal Banking at Hsbc.
Company email context
Email format at New Homes Ombudsman Service (NHOS)
This section adds company-level context without repeating Nigel Cates's masked contact details.
{first}.{last}@hsbc.com
86% confidence
AeroLeads found 1 current-domain work email signal for Nigel Cates. Compare company email patterns before reaching out.
Profile bio
About Nigel Cates
Chief Ombudsman at the New Homes Ombudsman Service. A strategic leader and executive coach, with a track-record of leading positive cultural change and digital transformation, and in leading scale teams (2500+ FTE) in complex organisations through significant growth and regulatory focus. Senior experience across consumer protection, codes of practice, complaints, controls and governance, customer service, financial support, Retail Banking, Consumer Credit, Consumer Duty, vulnerable customers, and Collections and Recoveries.Previous roles as HSBC Head of Financial Support and Controls, HSBC Head of Collections and Recoveries, HSBC Head of Complaints; Ombudsman and Senior Ombudsman at FOS, and Director at the Office of Fair Trading.
Listed skills include Stakeholder Engagement, Policy, Stakeholder Management, Change Management, and 37 others.
Current workplace
Nigel Cates's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Nigel Cates work experience
A career timeline built from the work history available for this profile.
Director, Head Of Financial Support And Controls, Wealth And Personal Banking
Director, Head of Collections and Recoveries, Financial Crime Risk, Wealth and Personal Banking Controls.
Jan 2023 - Apr 2024
Director, Head Of Collections And Recoveries, Retail Banking And Wealth Management, Hsbc Uk
Aug 2019 - Jan 2023
Director, Head Of Complaints
Sep 2016 - Sep 2019
Director, Head Of Service Recovery / Complaints; Acting Head Of Customer Service, Hsbc Uk
Sep 2016 - May 2017
Head Of Service Recovery Policy / Complaints Policy
Responsible for complaints policy and root cause analysis across Retail Banking and Wealth Management. Senior advisor on wider UK Bank (commercial, private bank etc) complaints issues.
Feb 2015 - Sep 2016
Senior Ombudsman
Financial Ombudsman Service
Head of Emerging Issues - responsible for Packaged Bank Accounts, Interest Rate Hedging, Card Protection projects as well as analysis and ongoing investigation into new and emerging issues.Responsible for setting up the Emerging Issues team.
Nov 2012 - Mar 2015
Director, Competition And Consumer
Responsible for various competition and consumer protection enforcement and investigation projects, Consumer Codes of Practice, and the competition "new case" pipeline.
Apr 2001 - Nov 2012
Head Of Consumer Credit Enforcement
Responsible for all enforcement and regulatory action under the Consumer Credit Act 1974 - debt collection, debt management, prime and subprime lending, and general licensing actions.
Oct 2008 - Sep 2011
Head Of International Consumer Policy
Head of National and international consumer policy, working on the review of EU consumer law, the consumer protection regulations, consumer protection cooperation regulations and OECD consumer committee.
Jun 2004 - Jun 2006
FAQ
Frequently asked questions about Nigel Cates
Quick answers generated from the profile data available on this page.
What company does Nigel Cates work for?
Nigel Cates works for New Homes Ombudsman Service (NHOS).
What is Nigel Cates's role at New Homes Ombudsman Service (NHOS)?
Nigel Cates is listed as Chief Ombudsman at the New Homes Ombudsman Service at New Homes Ombudsman Service (NHOS).
What is Nigel Cates's email address?
AeroLeads has found 1 work email signal at @hsbc.com for Nigel Cates at New Homes Ombudsman Service (NHOS).
Where is Nigel Cates based?
Nigel Cates is based in United Kingdom, United Kingdom, United Kingdom while working with New Homes Ombudsman Service (NHOS).
What companies has Nigel Cates worked for?
Nigel Cates has worked for New Homes Ombudsman Service (Nhos), Hsbc, Hsbc Retail Banking And Wealth Management, Financial Ombudsman Service, and Office Of Fair Trading.
How can I contact Nigel Cates?
You can use AeroLeads to view verified contact signals for Nigel Cates at New Homes Ombudsman Service (NHOS), including work email, phone, and LinkedIn data when available.
What skills is Nigel Cates known for?
Nigel Cates is listed with skills including Stakeholder Engagement, Policy, Stakeholder Management, Change Management, Risk Management, Banking, Government, and Public Policy.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Nigel Cates you were looking for.
View similar profiles
