*Enhanced customer satisfaction and retention through proactive customer service management and regular, strategic communications, including monthly/quarterly business reviews and Net Promoter Score (NPS) review.*Drove a significant increase in revenue through the implementation of targeted Go-to-Market strategies and robust customer success plans understanding needs and commercial objectives.*Managed customer onboarding and training on tech stack and industry developments and trends… Show more *Enhanced customer satisfaction and retention through proactive customer service management and regular, strategic communications, including monthly/quarterly business reviews and Net Promoter Score (NPS) review.*Drove a significant increase in revenue through the implementation of targeted Go-to-Market strategies and robust customer success plans understanding needs and commercial objectives.*Managed customer onboarding and training on tech stack and industry developments and trends and how these will affect processes.*Active forecasting and trend analysis to support customer meetings reviews and optimise results.*Successfully negotiated and secured high-value global agreements, resulting in enhanced commercial outcomes.*Consistently surpassed revenue growth targets by regular updates to customers on KPI's and incentives, ensuring alignment and motivation.*Pioneered the development and growth of technology-led solution sales, utilising API integrations and automated documentation/OCR processes, leveraging both proprietary and third-party solutions.*Added additional revenue streams from customers by expanding the Product Mix and recurring revenue options.*Achieved substantial revenue growth by strategically engaging with priority customers and cross collaboration internally (Marketing, Product, Operations). Show less

Self Employed and Consultancy Role (blended portfolio). Use of both creative solutions and analytical processes.Travel Counsellors for Business – Franchise owner - Managed a portfolio of mid-sized clients. Supporting the full client life cycle from prospecting clients to managing bookings.SkyClub - Business Development Director (temporary project-based role for one year assignment).Created new corporate focused strategy and positioned SkyClub as an alternative channel to… Show more Self Employed and Consultancy Role (blended portfolio). Use of both creative solutions and analytical processes.Travel Counsellors for Business – Franchise owner - Managed a portfolio of mid-sized clients. Supporting the full client life cycle from prospecting clients to managing bookings.SkyClub - Business Development Director (temporary project-based role for one year assignment).Created new corporate focused strategy and positioned SkyClub as an alternative channel to existing Travel Management Companies.Paymentsense – Business Development Manager Successfully created a portfolio of SME clients within London region based on cold calling and pro-active field sales activity. Show less

*Direct sales efforts for a cutting-edge Travel and Expense platform.*SaaS sales activity engagement for Travel and Expense proprietary tech platform.*Maintained a robust sales pipeline, consistently meeting sales confidence targets and ensuring accurate reporting.*Managed the complete sales cycle, from lead identification to closing deals and ongoing account management.*Cultivated and managed partnerships with selected partners for white-label and reseller agreements, expanding… Show more *Direct sales efforts for a cutting-edge Travel and Expense platform.*SaaS sales activity engagement for Travel and Expense proprietary tech platform.*Maintained a robust sales pipeline, consistently meeting sales confidence targets and ensuring accurate reporting.*Managed the complete sales cycle, from lead identification to closing deals and ongoing account management.*Cultivated and managed partnerships with selected partners for white-label and reseller agreements, expanding market reach.*Applied expert negotiation skills to secure high-value new business opportunities. Show less

*Developed and executed sales strategies, including client segmentation analysis, comprehensive business plans, and repositioning strategies to optimise market positioning.*Owned the entire sales cycle, from prospecting to closing, negotiating high-value commercial deals.*Built and strengthened relationships with key suppliers and tech partners, including Concur and American Express.*Served as the primary contact for the American Express Partner Network, expanding direct EMEA… Show more *Developed and executed sales strategies, including client segmentation analysis, comprehensive business plans, and repositioning strategies to optimise market positioning.*Owned the entire sales cycle, from prospecting to closing, negotiating high-value commercial deals.*Built and strengthened relationships with key suppliers and tech partners, including Concur and American Express.*Served as the primary contact for the American Express Partner Network, expanding direct EMEA business outside the Partner Network.*Expanded into new markets throughout Europe, increasing client base and online adoption strategies.*Refined internal procedures, enhancing strategic developments and operational efficiency.*Created a new marketing strategy, successfully positioning Eton Travel within the competitive travel industry. Show less