Field Service Manager
CurrentAnalyzes, diagnoses and troubleshoots Cymer equipment problems via telephone or at customer site.Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.Regularly provides leadership and/or guidance to junior techs on technical challenges; may serve as site leader for customer.Uses company technical documentation and provides feedback for improvement. Maintain and manage an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings and ensuring regular communication with the customer.
