Nigel Dickson Email and Phone Number
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Accomplished IT Executive, with expertise leading Enterprise Operational and Transformation groups (c.900+) in leading edge technology environments delivering mission critical outcomes. Roles include key deliverables focussed on strategic service and product innovation, operational excellence, workforce optimisation, ROI and proposal development, and programme management. Key industry sectors include Global Financial Services (Retail and Investment), Energy and Technology Services with leading organisations such as Hewlett Packard, Bank of America, BP, Anglo American and Xerox. Inclusive leadership style with excellent interpersonal, communication and coaching skills. Very experienced working across multiple cultures and geographic regions to empower and lead global teams.Staff Planning & ManagementInformation ManagementRisk ManagementBusiness Process Outsourcing (BPO)Project and Organisational PlanningPricing/Forecast ModellingBusiness Systems PlanningSystem Design/ProgrammingDiagnosticsCustomer Influence Team Building Voice / Data & DataCentre
National Treasury Management Agency
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Head Of Ict Service IntegrationNational Treasury Management Agency Jan 2021 - PresentDublin, Dublin, IeKey leadership role, accountable for identifying, managing and coordinating cross functional ICT initiatives, process and service improvements within ICT in the support of on-going delivery of robust ICT services to the business areas. Responsible for taking the lead in championing cross functional ICT initiatives and reducing implementation barriers with an un-biased approach. Definition of the corporate ICT strategy, as informed by the corporate business strategy, and driving agreed strategic ICT initiatives. Also provides leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development. Participation in project boards as a senior supplier is also part of the duties of the role.
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Senior Program Manager (Contract)National Treasury Management Agency Mar 2019 - Dec 2020Dublin, Dublin, IeResponsible for the on-time delivery of a Green Field Location in North Dublin, moving 1000 users from their current location (based on the southside) to a new state of the art North Side location. Involving a move from old technology to new and work approach. Encouraging collaboration within the new workspace, using new technology services that the users have not been used to in the past, Remote Working / Online and in building collaboration.Responsibilities include managing three major workstreams, at a programme level, ICT / Facilities and Delivery of the Building post practical completion. Marketing the new location and services to the user community. Encouraging the use of the collaboration space and re-building the business support model and approach.
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Seeking New OpportunitiesSeeking My Next Challenge! 2018 - Mar 2019Us -
Operations Manager - Short Term ContractEquifax Oct 2017 - May 2018Atlanta, Ga, Us -
Career BreakCareer Break Aug 2016 - Sep 2017 -
Hewlett Packard Enterprise Services Global Head Of Operations BpHewlett Packard Enterprise Apr 2014 - Jul 2016Houston, Texas, UsResponsibilities include managing multiple groups, onshore and in best shore locations. 900+ employees delivering IT Services to BP, covering all major technologies (Wintel/VMWare/DBA/UNIX/STORAGE/Network & Firewalls/Security/DR/BUR & BPO). -
Emea Head Of Operations – Bank Of America (Hp Enterprise Services)Hewlett Packard Enterprise Mar 2012 - Apr 2014Houston, Texas, UsResponsible for The Bank of America/Merrill Lynch Enterprise and Trader services across EMEA (20,000 users and 2300 trading positions). Meeting aggressive SLA’s 24*7*365.
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Uk & Ireland Voice & Data Lead (Eds & Hp Enterprise Services)Eds Group Mar 2007 - Mar 2012Us• Managed a large group of leveraged engineers across the UK and Ireland servicing HP’s clients, delivering Voice Services, Operations and Projects achieving our contractual obligations. Clients including, Rolls Royce, HMP, Aviva, Anglo American, Xerox, BP and Symantec.• Regional Teams across the UK and Ireland, North / South and Midlands (3 Separate Groups) -
Project Manager - Uk & Irl - Cisco Ipt Telephoney Roll Out.Eds Group Mar 2005 - Mar 2007Us• Completed a special assignment to produce and IP Telephony strategy and project plan for EDS EMEA as lead Programme Manager for the pan-EMEA Cisco IPT services for EDS.• Designed and implemented the centralized IP Telephony solution for 9 countries provided from two data centres into 54 office sites for a total of 18,000+ handsets, including two large Cisco Meeting place teleconference systems for 960 concurrent users each. This was the biggest and first IPT roll out in EMEA.
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Eds Technical ServicesEds Jan 1999 - Mar 2005Houston, Texas, Us• Managed the build out of a Green Field location to house over 5000 support staff for the client.• Managed voice & data carriers and the provision and supply of all voice, data and mobile services.
Nigel Dickson Skills
Nigel Dickson Education Details
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Bedford CollegeBusiness & Finance -
Wootton Upper School
Frequently Asked Questions about Nigel Dickson
What company does Nigel Dickson work for?
Nigel Dickson works for National Treasury Management Agency
What is Nigel Dickson's role at the current company?
Nigel Dickson's current role is Head of ICT Service Integration at National Treasury Management Agency.
What is Nigel Dickson's email address?
Nigel Dickson's email address is ni****@****eds.com
What is Nigel Dickson's direct phone number?
Nigel Dickson's direct phone number is +197260*****
What schools did Nigel Dickson attend?
Nigel Dickson attended Bedford College, Wootton Upper School.
What are some of Nigel Dickson's interests?
Nigel Dickson has interest in Children, Education, Environment, Animal Welfare, Health.
What skills is Nigel Dickson known for?
Nigel Dickson has skills like It Service Management, Program Management, People Management, Budgeting, Contact Centre, Call Center, Financial Management, Service Delivery, It Outsourcing, Transition Management, Service Management, Service Desk.
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