Nigel Fernando

Nigel Fernando Email and Phone Number

Dynamic and Results-Driven Customer Service Operations Leader | Transforming Teams, Elevating Customer Experiences 🌟 | Proven Track Record of Excellence in Team Leadership and Operational Optimization πŸš€ @ Hatton National Bank PLC
colombo, western, sri lanka
Nigel Fernando's Location
Wattala, Western Province, Sri Lanka, Sri Lanka
About Nigel Fernando

🌟 Passionate and Results-Driven Customer Service Operations Leader 🌟As an accomplished team leader in the realm of Customer Service Operations, I bring a dynamic blend of leadership prowess and unwavering commitment to elevating customer satisfaction. With a proven track record of driving high-performing teams, I excel in optimizing operational efficiency and fostering a customer-centric culture. My strategic vision and hands-on approach have consistently delivered tangible results, evidenced by notable achievements such as reducing response times by 30%, elevating customer satisfaction scores by 20%, and implementing innovative solutions for enhanced service delivery. I thrive in dynamic environments, navigating challenges with resilience and translating obstacles into opportunities for growth. With a keen eye on industry trends and a passion for continuous improvement, I am poised to lead and inspire teams to surpass customer expectations and drive organizational success. Let's connect to explore how my proven leadership can contribute to your team's excellence! πŸš€ #CustomerServiceLeader #TeamLeadership #ResultsDriven

Nigel Fernando's Current Company Details
Hatton National Bank PLC

Hatton National Bank Plc

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Dynamic and Results-Driven Customer Service Operations Leader | Transforming Teams, Elevating Customer Experiences 🌟 | Proven Track Record of Excellence in Team Leadership and Operational Optimization πŸš€
colombo, western, sri lanka
Website:
hnb.net
Employees:
1584
Nigel Fernando Work Experience Details
  • Hatton National Bank Plc
    Customer Engagement Specialist
    Hatton National Bank Plc May 2024 - Present
    Colombo, Western Province, Sri Lanka
  • Daraz
    Customer Service Team Lead
    Daraz Nov 2022 - Mar 2024
    Seasoned Team Leader with Extensive Experience at Daraz Call Center | Proven Track Record in Leading High-Performing Teams and Enhancing Customer Service Operations in inbound, outbound & digital services | Dedicated to Driving Excellence in E-commerce Support
  • Hatton National Bank Plc
    Customer Service Associate
    Hatton National Bank Plc Dec 2017 - Oct 2022
    Colombo, Western Province, Sri Lanka
    5 Years of Dedication and Progression: From Customer Service Agent to Assistant Team Leader at HNB Call Center | Expert in Driving Operational Excellence and Elevating Customer Experiences | Proven Leadership in the Heart of Customer Service

Nigel Fernando Education Details

Frequently Asked Questions about Nigel Fernando

What company does Nigel Fernando work for?

Nigel Fernando works for Hatton National Bank Plc

What is Nigel Fernando's role at the current company?

Nigel Fernando's current role is Dynamic and Results-Driven Customer Service Operations Leader | Transforming Teams, Elevating Customer Experiences 🌟 | Proven Track Record of Excellence in Team Leadership and Operational Optimization πŸš€.

What schools did Nigel Fernando attend?

Nigel Fernando attended St.joseph's College, Colombo, Esoft Metro Campus.

Who are Nigel Fernando's colleagues?

Nigel Fernando's colleagues are Shayani Menerapitiya, Shiranth Jayathilaka, Gayan Dasanayaka, Ayesha Udari, Chandrani De Alwis, Rohindra Alegacone, Chandima Gunawardena.

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