General Manager
Provided executive-level leadership with full administration and operational accountability for all business activities nationally and internationally ensuring over 20,000 reports / surveys processed to standard and on time annually .Held concurrent responsibility for managing the Administration, Operations and Inspections teams, 25 direct reports and the implementation of new legislation regulations, new reporting products, updating report formats, leading people and cultural development. Provided advice and guidance to drive the company’s strategic plan and achieve all deliverables. Tasked with developing integrated corporate communications strategy and growth strategy. Met all relevant statutory and mandatory requirements associated with operations working within the company’s core values and promoting its ethos.• Spearheaded the regular review and maintenance of company policies, procedures and compliance.• Developed and maintained interdisciplinary teams on multi –party projects.• Introduced key workflow initiatives and efficiencies into the company’s software increasing company productivity and the administration and operations teams’ performance by 35% and improved client service delivery on average by 2 days.• Provided support and advice on projects and contractual agreements to the Managing Director.