Nigel Howe Email & Phone Number

Answering inbound calls from customers and other colleagues with enquires relating to various billing, disputes and complaints. Managing customer enquiries and complaints. While this could range from simple tasks such as billing and account management it often involved managing complex issues with multiple aspects needing to be addressed. Also involved dealing with people in various hardship and vulnerable positions. This was a very rewarding and multipurpose role where no two issues were… Show more Answering inbound calls from customers and other colleagues with enquires relating to various billing, disputes and complaints. Managing customer enquiries and complaints. While this could range from simple tasks such as billing and account management it often involved managing complex issues with multiple aspects needing to be addressed. Also involved dealing with people in various hardship and vulnerable positions. This was a very rewarding and multipurpose role where no two issues were the same. This support often extended to colleagues from within Optus providing internal support and assistance when required. Great team environment within a diverse and friendly culture. Wonderful role that unfortunately ended in redundancy. Very rewarding and enjoyable. Show less

Answering inbound calls from customers and other colleagues with inquires relating to various billing, disputes and complaints. This could involve anything from simple bill payments to more complex issues always with a heavy focus on winning the customer every time. This support often extended to colleagues from within BOC providing internal support and assistance when required. Great team environment within a diverse and friendly culture.

Sydney

Employed as a collections agent. Duties included debt collection, skip tracing, customer service and other related call center duties.

Ryde

Duties included customer serivce, data entry, generating bookings and information line.Answering inbound calls relating to environmentally friendly incentives offered by the government. I was responsible for answering enquiries, booking installers'reviews and explaining terms of various incentives.

Cert Iv, Micro-Technology

Hsc