Nigel Johnson Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

Manage technical support analysts by utilizing performance metrics, customer reviews, and coaching to meet department goals. Act as a liaison between technical teams and clients to help identify gaps and improve service. Resolve high-profile escalations and identify inefficiencies in the department.

Greater San Diego Area

Provided technical guidance and training to desktop support staff and was the first escalation step for technicians. Tested new equipment and worked with the desktop engineering team to get issues resolved.

Greater San Diego Area

Responded to requests for technical assistance in-person, via phone, and remotely for Windows and Mac OS-based endpoints as well as Mitel and Cisco phone systems.

Fullerton, CA

Directed and coordinated design, development, and execution of multi-tenant phone systems/internal business applications. Managed technical support team and resolved technical escalations.

Taught Apple software workshops, delivered product demos, and built relationships on campus. Collaborated with the Apple team and Apple Authorized Campus Store to host events and execute marketing activities to increase adoption of Apple products among students, faculty, and staff on campus.

Assisted network administrators with setting up local and wide area networks; Duties included installing network switches/access points, patching ethernet/fiber cables, wireless site surveys, installing battery backups for networking, and troubleshooting the physical layer of down networks.

Provided over the phone tech support to students and faculty. Main focus was to minimize escalation and solve as many issues in person or over the phone as possible.

Marketing representative for various projects such as the year-round Dell University program at California State University Fullerton, Samsung Galaxy Tablet Product Launch, and Vizio in-store test program. Job functions included attracting new customers, training employees, and establishing relationships with management to get the products marketed..

Moreno Valley And Fullerton California

- Reinstalled operating systems in the case of hard disk failures.- Repaired computer hardware, including desktops, laptops, and associated peripherals.- Provided technical assistance and resolution as necessary.- Set up new computer systems and performed routine maintenance.- Ensured that internet security software was updated and running correctly..