Nigel Langley work email
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Nigel Langley personal email
As the Head of Customer Delivery within CityFibre I am a highly capable and enthusiastic leader who has vast knowledge of the customer journey offered within the telecommunications industry and the service expectations of our customers. I have a proven track record in operational delivery, extensive transformation of a business to provide better service through Prince, Agile, Safe and Scrum methodology and delivering successful customer outcomes. Leading with passion and energy I have a reputation for gaining results by operating with integrity and being a champion of diversity, leadership values and unique coaching styles. Whilst being extremely ambitious and flexible I always maintain a focus on leading others to reach their potential and deliver outstanding customer service.
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Head Of Customer DeliveryCityfibreManchester, Gb
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Head Of Customer & Service DeliveryCityfibre Jun 2021 - PresentLondon, Gb
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General ManagerOpenreach Jul 2016 - Jun 2021London, England, GbThe Customer Resolution role is one of the key pillars of Openreach's strategy to deliver better service. I am responsible for delivering better customers service by leading a team that will look after all senior level CEO complaints. My main aim will be to reduce overall complaints working with the whole Service Delivery family and industry. -
Head Of Uk Service Delivery Network Solutions ControlOpenreach Mar 2015 - Jul 2016London, England, GbMy role is to deliver Openreach service performance on our network core products to the levels our customers expect from us. Key focus is to deliver Right First Time whilst continuing the drive for efficiency of the field engineering workforce through intelligent systems and motivated individuals. In order to achieve these key performance results I work closely with my team and other stakeholders uo to chief operating officer level to unlock the potential performance improvements.
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Head Of Uk North ControlsOpenreach Mar 2013 - Jan 2015My role is to deliver Openreach service performance to the levels our customer expect from us. Key focus is to deliver Right First Time whilst continuing the drive for efficiency. In order to achieve these key performance results I work closely with my team and other stakeholders to unlock the potential performance improvements.
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Senior Operations ManagerOpenreach Jun 2010 - Mar 2013I lead a multi disciplined operational team with responsibility for the telecoms network within a defined geographic area. The team I lead will provide and maintain a network of both copper and fibre to meet our customer & network performance with specified financial targets.I drive my team by providing leadership , setting direction and developing and bringing to life strategic opportunities to improve overall performance within the patch.
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Operations ManagerOpenreach Jun 2003 - Jul 2006I led, motivated and managed the performance of a team of engineers in the Blackburn area with technical coaching support in order to delvier things right first time. I would spend time with all my team members to improve our cost base and improve our service.
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Customer Service EngineerOpenreach Jun 1997 - Aug 2003I delivered excellent service on provision and repair of communication services / network to end users on behalf of UK Communication Providers.) I would work in a professional and cost effective manner ensuring the customer was at the heart of everything I did in both the copper and fibre network.
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Retail ConsultantBt Jul 1994 - Jun 1997London, GbMaximising revenue growth in BT by selling consumer and business products to customers.
Nigel Langley Skills
Nigel Langley Education Details
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Siddal Moor -
Heap Bridge
Frequently Asked Questions about Nigel Langley
What company does Nigel Langley work for?
Nigel Langley works for Cityfibre
What is Nigel Langley's role at the current company?
Nigel Langley's current role is Head of Customer Delivery.
What is Nigel Langley's email address?
Nigel Langley's email address is ni****@****h.co.uk
What schools did Nigel Langley attend?
Nigel Langley attended Siddal Moor, Heap Bridge.
What skills is Nigel Langley known for?
Nigel Langley has skills like Telecommunications, Service Delivery, Broadband, Networking, People Development, Telecommunications Engineering, Managed Services, Telecommunication Services, Leadership, Strategy, Customer Experience, Project Delivery.
Who are Nigel Langley's colleagues?
Nigel Langley's colleagues are Frank Mcgrath, George Vinters, Robert Harrison, Hanh Mckenna, Emma Austin, Phillip Higgins Mbcs, Terence Marsden.
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