Nigel Long Email & Phone Number

Melbourne, Australia

Responsibility is held for the full delivery of the Jetstar ‘airports product’, including; customer service, regulatory compliance, operational safety, on time performance, disruption management, staff management and Workplace Health and Safety [WHS].Key Accountabilities:Perform all responsibilities in a manner which supports the high standard requirements of operational safety and Workplace Health & Safety [WHS].Ensure ‘on time performance’ through; conformance with JQ operational parameters, compliance with regulatory requirements, people management and customer liaison.Ensure all staff provides appropriate levels of service to JQ customers, both internal and external, including the provision of timely check-in, boarding and reservations services.Manage flight disruptions in consultation with the Jetstar Operational Control Centre.Perform WHS management representative duties, including regular safety observations, audits and workplace inspections.

Melbourne, Australia

This role delivers safety, airline reservations, check-in and general customer service responsibilities. I also held specific responsibilities as an OHS representative; for staff rostering; for management of the AVV Fids information; as well as for Manual Handling & Disability Awareness training.Key Accountabilities:Perform all responsibilities in a manner which supports the high standard requirements of operational safety and OHS.Ensure ‘on time performance’ through conformance with JQ operational parameters, providing timely check-in, boarding and reservations services to JQ customers; including recovery from flight disruptions.Perform workplace OHS representative duties.Deliver monthly staff rosters that cover the JQ operation in compliance with the relevant awards.Maintain the JQ schedule on the AVV Fids system.Deliver Manual Handling & Disability Awareness training packages.

Torquay, Victoria

This role held the responsibility for corporate support services and regulatory compliance.Key Accountabilities:Identification, management and mitigation of risk.Improvement of risk management and OHS practices across the organisation.Provision of corporate support policy and processes such as:Freedom of Information Information Privacy,Whistleblowers Protection Act, Legal documents, andBusiness Continuity Planning.Management of the Records Management, Customer Service, Environmental Health and the Regulatory Compliance units.

Melbourne

Position Overview:Directly responsible to the Director Corporate & National Payroll and Accounts. The position provided HR services across six Victorian facilities which employed some 830 officers undertaking a range of duties.Key Accountabilities:The role had strategic, operational and policy responsibilities for the Victorian region whilst contributing to policy at a national level. Responsibilities included:• Policy review, development and implementation.• Provision of regional corporate services, including Risk Management, Occupational Health & Safety, Return to Work and Workers Compensation management.• Provision of HR Information System data, analysis and information to support strategic decision-making and operational effectiveness at executive and line level.• Regional workforce planning, including: recruitment, selection & assignment processes; succession management & staff retention strategies.

Melbourne, Australia

Responsibility for the management of the safety roles of 2500 cabin crew.Key Accountabilities:The role held a predominantly project management approach to the implementation of operational safety, OHS and Customer service standards. Responsibilities included:• Development of departmental strategy related to policy & procedure.• Development of policy, processes & procedures related to regulatory requirements and operations.• Liaison with regulatory bodies such as CASA.• Involvement in the development, training and communication of standards.• Development of a ‘culture of safety’.• Resolution of breaches of policy and/or compliance.• Incident & accident management.

Melbourne, Australia