Receiving and processing orders in a timely manner via email. Acknowledge receipt of orders to customers including delivery dates and etas of back orders. Administrative duties as required.

Processing orders from customers. Administrative duties as required.

Manage the order process from receipt of customer purchase order to invoice using the SAP database. Handling customer and sales representative inquiries regarding price and availability, follow ups etc in a timely manner. Checking and responding to emails in a timely manner. Filing, taking overflow calls from reception. Investigate and resolve non compliant Purchase orders from customers in a timely manner.Demonstrate an understanding of handling urgent situations.Supply customer needs such as price and availability, updates on backorders or supplying general information. Giving feedback to other staff and team leaders on improving processes and reducing errors.

Responsible for monitoring faults relating to the PABX equipment across the network. Schedule equipment and components to sites prior to installations. Schedule and allocate jobs to technicians, internal and external.Provide support to customers and advise on job prioritizationPrepare customer quotes and order all parts for customer s and technicians. Attend to customer complaints in a professional manner and working with them to resolve issues in a timely manner. Train new and existing staff with new procedures and system requirements. Organize team meetings including booking rooms and coordinating all field staff’s attendance on a monthly basisOrder new and replacement parts for onsite technicians Australia Wide. Ensure performance levels were maintain by technical staff and daily KPI’s were met.Project Manage for major and minor installations, upgrade and migration works including following up on logistical operational issues

Similar to Commander. Logging and allocated phone and data faults to the appropriate technician. Giving feedback on backorders, pricing and general enquiries.