Senior manager of large GP practice with over 14,000 patients, 12 doctors and 50 staff.Financial management. Budgets. Payroll. Pensions. Ordering/Invoicing.Liaison with patient forum, the PCT, peer and clinical groups in the locality.Maximising income from QoF and Enhanced Services. Ensuring complaince with current standards. CQC registration.Strategic Management. Management of change within practice. HR & appraisals.

A Local Authority Controlled Company (LACC) established as part of the central government’s £800M FiReControl project to develop nine networked Regional Control Centres to process all Fire & Rescue Authority emergency calls. Business Support Manager: a member of the senior management team appointed to establish and administer the company. Control of £25M facility and all non-operational tasks.

Managed introduction into service of revolutionary military satellite communications systems with the SAS, UK Spearhead force and the Turkish army. Control of multi-million pound budget with monthly financial reporting to the board. Winning new business: seeking out and exploiting every commercial opportunity; growing the contract from £1½m to £5m. Control of the provision of a full suite support services i.e. repairs, spares, software support, obsolescence, customer liaison, Post Design Services Tasks. 2006, 2007 and 2008 MOD Customer satisfaction rating the highest in Thales UK. Vendor management including negotiation of support agreements with suppliers.

Nature of Business: Design and manufacture of Training and Simulation Systems, mainly aerospace based and primarily within UK military establishments.Developed the Customer Support Department to provided hardware and software support for all the company's products. Authorship of the majority of the first MoD-private Full Contractor Support contract and took lead in negotiations with the MoD. Production of metrics to measure Support Department and system performance. Introduced customer satisfaction survey as a basis of Continuous Improvement. Responsible for the introduction into service of new products. Designed and installed bonded stores with computer based inventory. Writing Customer Support Plans. Customer liaison and attendance at quarterly MoD progress meetings for each system