Highly experienced service management professional, principal consultant, accredited ITIL trainer, and business coach working with teams and individuals at all levels. Having worked in service management for over 30 years I know how to help organisations bring about the change required to deliver sustainable service improvement, enhance culture and drive stakeholder value through effective service management. Extensive real-world practical business experience enables me to bring a straight-talking, down to earth approach to all client engagements. My LinkedIn profile below highlights my key skills and experience, details my career history, and includes a number of client recommendations. Throughout my career I have always taken a keen interest in organisational performance, learning and development. In 2004 after many years of corporate life I decided to set up independently and offer a range of training and consultancy services that I know can actually make a real difference. I formed Solid Air Consultancy Ltd with a clear and simple aim: To provide a range of service management training and consultancy services that can be trusted to inspire positive change, drive improved performance and unlock organisational potential. As a trusted partner we work collaboratively to help organisations address their specific challenges, accelerating internal capability development activities, and importantly enabling key staff to own and drive the required improvements moving forward. Since launch in 2004 we have worked with many organisations to successfully develop their internal service management capabilities and establish a culture of continual improvement. We are proud to be independent and motivated by making a real difference for our customers.Please see our website or contact us for more details https://www.solidair.co.ukKey skills and experience: • Consultancy support for digital service improvement• Accredited onsite ITIL service management training • Live online ITIL training in virtual classroom environment • Best practice training, coaching and knowledge transfer • Customised service management workshops and events • Service management capability maturity assessment • Business engagement and leadership alignment • Target operating model development and deployment • Alignment of operations and organisation with strategy • Kaizen (rapid continuous improvement) workshops• Experiential learning events and training workshops• Off-site team building and communication events