Nigel Mendonca Email & Phone Number

Virār Area, India

Receiving & issuing of material.Tracking & monitoring Inventory and reorder levels when inventory drops to a specific level.Plan and prepare work schedules and keep records of employees work schedules and time cards.Storing & stacking of material as per Company Standards.Verify the quality type and Amount of materials received is accurate.Monitor incoming shipments & keep record of discrepancies.Removing damaged material from Stock & recording the same in the system.Monitor sales activities & ensure that customers receive satisfactory service and quality goods.Cash & Bank transactions.Additional duties & responsibilities as required or assigned.Daily Housekeeping Activities.

Malad,Mindspace,India

Internal & External Client Management.Meeting Client requirements.Ensuring timely and professional responses to all complaints, requests and queries received.Providing clients with the best possible deals & upgrading whenever required. Preparing reports by collecting, analyzing, and summarizing information.Registering contracts for new clients & renewing contracts for existing.Receive and process orders for services to be installed, activated, deactivated or modified.Rendering useful administrative support to other members of the customer care team.Proper record keeping of Customer data.

Malad, Mindspace,India

Responding to customer queries & expediting to resolve them.Meeting monthly & yearly Targets. Ensure customer satisfaction by effectively & efficiently responding to customer queries & maintaining quality of output & accuracy of information.Address any issues with the Team leader that may have a bearing on productivity or efficiency.Ensure that Serco and SDG quality measures are achieved and also the right balance between quality and meeting KPI’s is met at all times.