Key Responsibilities:Management of a team of 17 whose responsibilities include Billing, Credit Control, Cash Management and Finance process compliance.Drive improved service delivery and cash flow management across all Residential Care Homes.Re-engineer existing processes and the supporting policy and procedure documentation.Support the implementation of a new CRM and Billing platform in order to identify risks and improvement opportunities.

Company Profile: Turnover £571 million (2011); Over 5,000 employees.Type of business: Infrastructure support services, providing essential maintenance services to both the public and regulated service sectors..Key Responsibilities:Management of a team whose responsibility include cashiering, invoicing and credit control.To challenge current processes in order to drive efficiency gains, improve operational performance and develop fit for purpose ways of working, reporting and KPIs.Chair monthly performance review meetings with key stakeholders to discuss shared services operational delivery.Business planning and budgetary control for department.Key Achievements:Introduced improved reporting and control mechanisms which led to a significant increase in customer satisfaction, business efficiencies, cash collection and DSO.Re-engineered processes and daily activities which enabled the seamless integration of newly acquired businesses without increasing departmental headcount.Established processes for managing and monitoring the credit ratings of Group Companies.

Company Profile: Turnover £280 million (2010); Over 4,000 employees.Type of business: A leading UK multimedia business. Its portfolio includes national, regional and local newspapers, radio stations and magazines.Key Responsibilities:To support the business with the design and restructure of the Manchester based Finance Transactional Processing team.To provide resource and skill set recommendations.Identifying the risks and issues together with actions needed to mitigate.Providing project management support as required.Achievements:Project structure/governance – produced PID, prepared and maintained Risk Register with mitigations and project logs. Process mapped and re-engineered finance transactional processes which enabled the successful transfer of the department from Manchester to London.Capacity analysis of current activities and skills/resources required with assessment of opportunities for future reductions.Prepared weekly project update reports and a detailed close out report identifying recommendations for additional BPR opportunities.

Company Profile: Face Turnover £1.1bn; Over 23000 locations operating in 143 countries worldwide.Type of Business: Money transfer service which provides customers with a rapid, cost effective and safe way to send money around the world.Key Responsibilities:Part of a project team managing the migration of the UK finance arm to a shared service centre in India delivering cost savings whilst maintaining service performance. To identify and resolve issues relating to the management of the USA accounts receivable ledger.Achievements:Process mapped, re-engineered and migrated the UK finance function to a new team in Mumbai, cleaning the accounts, improving processes, training the new team and generating annual cost savings of £450k.Reviewed and cleaned the USA accounts receivable ledger and provided detailed proposals for system and process improvement which enabled the successful transfer of the ledger to the USA division of the company.

Company Profile: Turnover £300m; 23 Business UnitsType of business: Facilitation of buying and selling cars through magazines and online websites (Auto Trader)Key Responsibilities:Part of a small troubleshooting team with expertise in credit management, finance, systems and processes. Brief was to investigate and resolve any credit control, finance and sales based problems identified within the group.To determine and recommend the benefits associated with re-engineering process improvements across business operating units in order to reduce bad debt exposure.Achievements:Review of National Private Sales (Consumer) Administration FunctionProduced a detailed business process review with recommendations for process changes in order to facilitate an improved customer journey which led to improved customer satisfaction and business efficiencies and cash collection.Review of Digital Sales Order Processing FunctionCarried out detailed process mappings accompanied by an in-depth report with recommendations for service and operational improvement. The findings in this report assisted the business offering multi-product sales which in turn enabled improved debtor controls and reduced overall exposure to bad debt.Review of Digital Query Management processesAssisted in the successful roll out of a Digital trade sales query management system which delivered improved cost monitoring and query management including fully auditable and automated processes for raising credit notes to customers.

Key Responsibilities:Part of a project team creating a shared service centre for finance in order to deliver significant cost savings whilst maintaining/improving service performance.To manage a newly formed credit control team whilst ensuring there was no negative impact on cash collection and DSO.To assist in the delivery and set up of a new group wide credit management system.Achievements:Assisted in the development and execution of a three phase plan to consolidate 13 independent credit control functions into a newly established finance shared service centre (FSSC).Phase 1 – Proof of concept through consolidation of the credit control departments of four business units to demonstrate the planned process would work. Pivotal role in the recruitment, training and management of a fledgling credit control team.Phase 2 – Roll out to consolidate all publishing business units involving project planning, recruitment, selection, redundancy, stakeholder management, capacity planning, data migration, BPR and the introduction of SLAs in order to provide a standardised and consistent way of working for credit control.Phase 3 – Transfer of digital finance credit control to the FSSC. Involved project management, communication and logistics planning, arranging the transfer of people and IT equipment from one location to another whilst successfully maintaining day to day operations.

Key ResponsibilitiesTo ensure that all outstanding debts were settled in accordance with agreed credit terms, whilst maintaining continuity of business with customers.Review, improve and introduce revised collection strategies to reduce costs of servicing overdue debt.AchievementsEnsured achievement of all targets and objectives of self and department to produce outstanding results (bad debt charge reduced to >0.1% of annual sales turnover).Successfully managed and developed a credit control team.Designed and introduced target-based incentives to improve team morale and departmental performance.Took a pivotal role in the recruitment and selection of Finance staff.Undertook a successful 5 week temporary assignment to the companies operation in South Africa in order to review and improve current working practices whilst mentoring, coaching and training their credit control team resulting in re-engineered working processes, increased staff motivation and reduced bad debt exposure.

Reporting to - Credit Manager

Reporting to Company Accountant

Reporting to Group Credit Manager