Nigel Patrick Email & Phone Number

Gurnee Illinois

 Screen registered nurses, licensed practical nurses, and certified nurse assistants Schedule nurses to sub nurse for schools and industrial facilities Schedule CNA’s for rehab, assisted living, long term care, and private not for profit facilities for the developmentally disabled and private duties patients Perform full range of office management duties  Staff and client record maintenance  Manage staff availability list using excel and send weekly communication to all external staff Create staff intake portfolios  Create staff ID pictures using Alpha Card ID Suite Maintain all admin duties Screen all incoming calls Assist management with all request and special projects

Zion

 Performed full range of office management duties Updated and maintained expense and income databases Monitored and recorded hours for transport specialist to ensure client wait time does not exceed past company allowed time Approved requested time off to ensure schedules allow for adequate coverage  Managed dispatch which includes, received intake calls, dispatched transport specialist and maintained and created daily schedules Assisted in maintaining and updating company policies and procedures and tasked with communicating any changes Processed tax documents by running monthly wage and summary reports, completing required state and federal tax forms and submitted monthly tax deposits Ran weekly payroll, audited for accuracy and distribute payroll checks Maintained the work structure by updating job requirements and job descriptions for all positions. Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommended changes. Prepared employees for assignments by establishing and conducting orientation and training programs.

Vernon Hills Il

 Processed and tracked procurement for all Alpine and Paslode sites (18) for all standard IT items – printers, computers, cell phones, desk phones, accessories, etc. Prepared correspondence, reported and presentation creation, database creation/management, and calendar/email management Handled invoice reconciliation for all IT purchases Handled on-boarding and off -boarding of new and terminated user accounts (non-technical) Received and directed walk-ups/end users to the appropriate technician or queue Bill coded and charged- back all the wireless cell phone bills, service, and parts

Vernon Hills Il

 Verified customers had active warranty contracts Created service request from information provided through work order entry Negotiated quotes within the company budget while increasing profitability  Dispatched and scheduled service technicians to on-site jobs based off service request  Acted as a liaison to obtain detailed information from the technicians when the job is not completed  Ensured that all invoices were paid and processed in a timely and accurate manner Sent out material bill letters and followed up with customers Responded to Sales Representative/Real Estate Agent Calls and inquiries

Greater Chicago Area

 Answered 100 or more inbound calls a day Provided excellent Customer Service to customers when they call in (one call resolution) Answered questions customers have regarding their account (before the application process, during and after a decision has been reached) Transferred calls to other departments as needed after trying to assist the customer with general questions Provided accurate and correct information to customers always

Carbondale Il

 Designed presentations and marketing campaigns for the promotion of the CUTCO products  Managed and developed new accounts and maintain acquired accounts Provided oral and written presentations to customers and leadership Memorized product details to be able to effectively persuade customers in purchasing products Screened candidates resume and conducted initial interviews Coordinated background checks and conducted reference checks

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelors Of Science, Business Management And Economics

Activities and Societies: Fatal Fusion Dance Team, Essence Fashion Models, Alpha Kappa Psi Business FraternityLEADERSHIP EXPERIENCE.