Nigel Perrett Email & Phone Number

A committed, people oriented team leader with extensive experience in supervising diverse teams and managing successful outcomes. High level written, oral and interpersonal communication with demonstrated conflict resolution and de-escalation skills. Proven analytical, planning, organisational and problem solving skills with an ability to manage conflicting work priorities, achieving strong results and outcomes. Positive, enthusiastic and results oriented with a high level of computer literacy. Proven ability to think clearly during major incidents and high risk activities whilst maintaining goals and objectives for a safe environment.KEY SKILLS• Highly experienced professional whose honesty and integrity provide for effective leadership and optimal business relationships.• Strong consultative, facilitation and negotiation skills with the proven capacity to work in a team environment and build effective working relationships.• Proven ability to share knowledge and provide training, coaching and mentoring to others to assist with their skills development.• Capacity to work within a large complex organisation with a demonstrated understanding of issues related to frontline customer service and safety.• Results driven team player who excels at building trusting relationships with customers and colleagues• Innovative problem-solver who can generate workable solutions and resolve complaints• Highly analytical thinking with demonstrated talent for identifying, scrutinising, improving, and streamlining complex work processes.

Listed skills include Rail, Railway, Transportation, Public Transport, and 16 others.

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  Level 5 Manager

  Railcorp

  2005 - Present

  Lead, manage and direct the performance of employees to ensure a productive working relationship with passengers and the public. Foster a team environment in which employees reach their highest potential by encouraging staff to improve their skills and competencies and conducting regular performance reviews.ACHIEVEMENTS• Introduced a new data base system to collate daily results and deployment of staff. This reduced man hours needed for managers to input and extract information needed to measure performance.• Managed the individual work performance of staffing including attendance, productivity, behaviour and standard of performance. Successfully ensured that staff achieved key individual and organisational goals through coaching, mentoring and personal development.• Ensured safety and welfare of staff through the development, implementation and maintenance of a risk based safety and environmental management system consistent with RailCorp Safety Management System. This included ensuring staff are provided with adequate instruction, training and equipment to safely perform their work, understand their responsibilities, and protect their environment.