Nigel Pinto Email & Phone Number

Toronto, On, Ca

Toronto

Toronto

- Provided research support to Investment Bankers in a timely and cost efficient manner.- Promoted the Resource Centre services to the Bankers as a value added service by constantly updating them on products and services available through the Resource Centre.- Ensured integrity and accuracy of information disseminated by identifying and relying on reputable sources and service providers.- Liased with Investment Banking professionals to clearly identify and define information needs.- Tested and evaluated new products and services.- Maintained book and periodical collections.- Provided orientation and training of online services to the Bankers.- Tracked and analyzed market data usage statistics.

- Successfully coached CSR's to improve their sales performances; coached multiple CSR's who were consistently in the bottom quartile of CSR's in the Region to first quartile results.- Consistently finished at the top of the branch in Sales Revenue generated, Mutual Fund sales and Real Estate Lending sales.- Provided solid financial advice to clients in all areas of day-to-day banking, investing, borrowing and small business banking with a focus on developing deep relationships to build High Value Client loyalty.- Made the Customer Experience the centre of every client interaction.- Focused on consistently surpassing sales goals by reviewing the Individual Scorecard, identifying Achievements/Opportunities, and using Coaching to enhance my skills and contribute to branch performance while complying with Bank policy and procedures as outlined by AML/KYC.- Helped cover the teller line when necessary.- Covered the Manager of Customer Service when necessary; verified high value transactions over CSR limits.

- Provided exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner.- Recognized and responded to the customer's basic needs, identified opportunities to promote and provide advice on TD Canada Trust products and services while assisting in the sales referral process.- Delivered a consistent customer service experience to each customer and contributed to the ongoing improvement of the overall experience.- Led initiatives to improve sales revenue within the branch.- Trained all new CSRs in how to complete transactions and refer business to the sales staff.- Coached a low-performing CSR who went on to be the top-performer in the branch in a single quarter.

- Managed accounts receivables and payables for the Trust using QuickBooks, including the leases (sales, transfers and collection of annual levies) and the Purchasers List.- Liaised with the Board of Directors and tenants leasing space in trust-owned buildings.- Provided administrative support to the Board of Directors and its Committees.- Handled general inquiries for the Toronto Island’s residential community, the general public, provincial and municipal officials, service providers and the media.

Diploma, Web Development

Specialist Honours Ba, Business Economics