Who is Nigel Ram? Overview
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Nigel Ram is listed as Senior System Engineer at CCL, based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Nigel Ram.
Nigel Ram previously worked as System Engineer at Computer Concepts Limited and Cloud Services Specialist at Appserv Limited. Nigel Ram holds Bachelor'S Degree, Computer Science from Unitec Institute Of Technology.
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CCL
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Profile bio
About Nigel Ram
I have started my journey in the IT industry 20 years ago as a student at Unitec Institute of Technology. After graduating with a Bachelors degree in Computer Science I have worked for number of Companies in the IT department. I am person who can be relied upon to work unsupervised. I am responsible, honest, dedicated, flexible and a hardworking team member. My work is my first priority. I believe that in order to achieve good results, one has to work hard, work smart and be motivated enough to please not only oneself but others in the team as well.I have 10 years of service desk experience providing Tier 1 and Tier 2 remote support, working on escalated IT issues, handling customer complaints, delivering solution to customers IT related issues in an efficient timely manner.I have 3 years of systems engineer experience providing remote and onsite support, troubleshooting network and system related IT issues and getting involved in project work for various CCL clients.Over the years I have obtained the following certifications in the IT industry• Microsoft Certified Solutions Associate Windows Server 2008• Cisco Certified Network Associate• Cisco Certified Network Professional Enterprise• Cisco Certified Network Associate Routing and Switching• Cisco Certified Specialist - Enterprise Advanced• Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation• Cisco Certified Specialist - Enterprise Core• Fortinet NSE4 – FortiGate Network Security ProfessionalThe technical Skills I have developed•Configuring and managing firewalls, switches, routers, WIFI, VOIP across most vendors•Virtualization with VMware and Hyper-V•Azure and Office 365 migration and administration•Microsoft Server technologies -AD, RADIUS, DNS, DHCP, CA, GPO, NPS, NTP, IIS, File & Print•CitrixTechnologies –NetScaler,Sharefile, Workspace, Farm, Director, Studio•Backup Solutions-Veeam, Commvault, Backup Exec•Certificate management
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9 roles
Nigel Ram work experience
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Senior System Engineer
System Engineer
Systems Engineer in the CCL Northern engineering team. My main role is to provide BAU remote and onsite support for CCL customers. My job ranges from basic onsite support to resolving network and systems related issues. I am also responsible for maintaining customer infrastructure such as performing network equipment firmware upgrades, server/application upgrades and maintaining customer technical documentation. I have in-depth knowledge of the clients in the region, particularly those organisations that utilise CCL’s Citrix End User Compute (EUC) services.
Cloud Services Specialist
Support and Escalation• Provide 2nd tier support to customers • Assist the service desk on technical queries• Monitor and resolve open calls in the systems queue• Create and maintain documentation on support processes, customer applications and procedures• On Call, providing level 1 customer supportService Delivery Operations• Identify, diagnose and resolve service incidents• Perform daily tasks as prescribed such as backup and anti-virus monitoring• Monitor servers, including database, e-mail, print, and backup servers and their associated operating systems and software• Monitor and test network performance and provide network performance statistics and reports.• Perform root cause analysis on technical issues• Ensure the Service Delivery Manager is kept informed of the status of, and progress in resolving, incidents affecting service quality
Aug 2009 - Apr 2017
Service Desk Analyst
Provide 1st and 2nd phone/email support to end user IT issues
Aug 2007 - Aug 2009
National Helpdesk Cordinator
Tier 1 and Tier 2 remote support to Ricoh printing solutions, Customer Satisfaction, Despatch / Call Avoidance, Knowledge Sharing, Relationship Building & Team Work, Process Improvement
Apr 2006 - Aug 2007
Advanced Broadband Specialist
Assisting Telecom Contractors, Providing Xtra Wireless Technical Support to rural customers, providing level 1 support to Private Office Network Customers, Providing technical support to the Tier 1 ADSL Support Team, Helping managers with escalations, documenting procedures, Liaising with other Telecom Departments and telecom partners in getting customer issues resolved.
Feb 2005 - Apr 2006
Adsl Service Specialist
Responsibilities Providing ADSL Technical Support to both Residential/Business customers, Product Specialisation, Communication
Sep 2004 - Feb 2005
Customer Service Consultant
Customer Support, Account Maintenance, Billing Inquiries, Product Specialisation, Communication.
Jul 2003 - Sep 2004
2 education records
Nigel Ram education
Bachelor'S Degree, Computer Science
Education record
FAQ
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What company does Nigel Ram work for?
Nigel Ram works for CCL.
What is Nigel Ram's role at CCL?
Nigel Ram is listed as Senior System Engineer at CCL.
Where is Nigel Ram based?
Nigel Ram is based in Auckland, New Zealand while working with CCL.
What companies has Nigel Ram worked for?
Nigel Ram has worked for Ccl, Computer Concepts Limited, Appserv Limited, Hewlett Packard Enterprise, and Ricoh New Zealand Limited.
How can I contact Nigel Ram?
You can use AeroLeads to view verified contact signals for Nigel Ram at CCL, including work email, phone, and LinkedIn data when available.
What schools did Nigel Ram attend?
Nigel Ram holds Bachelor'S Degree, Computer Science from Unitec Institute Of Technology.
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