Nigel Roland Email & Phone Number

Toronto, On, Ca

Etobicoke, Ontario, Canada

1. Skillfully navigated high volume of outbound calls, selling Telus products exclusively to customers in Alberta and BC through the D2C channel, consistently meeting and exceeding personal and team targets. 2. Proactively identified upsell opportunities by analyzing customer accounts for details such as contract expiry and exclusive pricing offers, contributing to a 20% increase in average order value. 3. Maintained comprehensive records of all customer interactions in the call center database to aid quality assurance purposes, ensuring compliance with company policies and facilitating seamless customer service follow-ups. 4. Participated in regular educational seminars to enhance product knowledge and sales techniques, leading to a steady improvement in personal performance metrics and 100% yield rate.

Toronto, Ontario, Canada

1.Collaborated in various operational roles, including Brand Ambassador and Team Lead, to deliver successful promotional events for high-profile clients such as Sobeys, Scene, BMO, Farmboy, and RailBirds at notable venues including Budstage, BMO Arena, Woodbine Casino, and Woodbine Park. 2. Delivered team performance and consumer feedback reports, supporting data-driven decision-making for continuous improvement of event strategies and comprehensive client reports. 3. Led teams of up to 4 brand ambassadors, managing on-site logistics, activation setup, and ensuring 100% compliance with client messaging and branding guidelines. 4. Engaged with over 500 consumers at every street teams’ event across popular locations in downtown Toronto, distributing product samples, promotional materials, and increasing social media followings for clients by an average of 15% per event.

Etobicoke, Ontario, Canada

1. Spearheaded inventory management initiatives, meticulously tracking sales data and customer requests to prioritize restocking of high-demand products and ensuring consistent availability of bestsellers.2. Bridged inventory management with customer service, increasing sales and customer loyalty through strategic product availability planning. 3. Demonstrated invaluable communication abilities and consistently delivered on customer expectations, proving to be an asset to the team. 4. Executed impactful digital marketing campaigns resulting in a 20% increase in website traffic and a 15% boost in sales revenue.

Ontario, Canada

1. Consistently met optimal stock level targets for the shop floor by precisely locating and retrieving items from stockroom for replenishment. 2. Minimized replenishment requests through consistent accuracy, maintaining product availability for customers. 3. Managed outbound orders from the Sherway location, efficiently packing and labelling sale items, past season products, and clothing for recycling with meticulous attention to detail. 4. Provided tailored support to the various department managers, promptly addressing unique requests through collaborative efforts.

Etobicoke, Ontario, Canada

Post Graduate Certificate, Global Business Management, Marketing

Bms, Finance, 8.7

Commerce

Activities and Societies: Basketball Team

Education record