A highly effective and professional automotive Head of Business with comprehensive management experience and a track record of success gained through business improvements and exceeding customer expectations.When I started in the role at Sturgess over 10 years ago, I was originally employed as the Dealer Principal for a single Nissan franchise. In my ten years the site has expanded and developed and now has six franchises operating from it. Hyundai, Suzuki, Alfa Romeo, Abarth, Fiat and Jeep. This gives the site an 18 car showroom for the Fiat group brands alongside the current 12 car Hyundai showroom and 6 car Suzuki showroom. In addition to the full franchises we held Authorised repairer status for Toyota & Nissan It has been my responsibility to make sure that as brands have added to the site that there was a smooth integration process throughout all of the building works and refurbishments. I also had overall responsibility for the operation of satellite Hyundai site at Anstey up until the end of 2015. Achievements:• Hyundai Aftersales Franchise Board Vice Chairman• 7th largest Fiat dealer by volume• 8th highest ranking on Hyundai balance scorecardSpecialties: Strategic planningMulti-Cultural Team LeadershipFinancial ManagementProcess Review & Best Practice ImplementationSales, Marketing & CRMTraining, Coaching & Performance ManagementSkills to effect Customer Satisfaction Team LeadershipConflict ResolutionMarket Expansion