Nigel Smith

Nigel Smith Email and Phone Number

Helping clients create engaging & efficient contact center solutions that deliver real business benefits @ NUSO
university city, missouri, united states
Nigel Smith's Location
United Kingdom, United Kingdom
Nigel Smith's Contact Details

Nigel Smith work email

Nigel Smith personal email

n/a
About Nigel Smith

I have 40 + years’ experience in the telecommunications industry, the last 20 of which have been dedicated & focused within the Contact Centre sector.My roles during this period have covered Sales Support Engineering, Solution Design, Project Management, Technical Support, Training of Reseller channels. Extensive experience of ACD, IVR, Dialler (Preview, progressive, Predictive), Dashboards and Reporting metrics, Web Chat, VoIP, SIP & ISDNSales supportCreation and assisting with customized/tailored demonstrationsDesign & Creation of complex IVR call flowsIntegration with third party backend systems/processesClient data collection / Scope of Works documentationInstallation both on-premise (physical or virtualized) / hosted systemsIntegration with legacy / third party systemsLiaising with PBX manufacturers performing interoperability testing & creation of integration briefsFactory Acceptance TestingCustomer Acceptance TestingEnd-user advisor/management trainingCall Centre Dashboard and Reporting MetricsTechnical training of reseller channels (National and International partners)Technical Support including conducting & analysis of Wireshark traces- A highly motivated and dedicated Telecoms professional- Over 40 years of experience within the telecommunications industry, the last 20 years of which have been focused within the Contact Centre sector- Proven track record in design, management and delivery of contact centre solutions across a broad range of industries- Excellent ability to manage complex projects from prospect through to delivery- Able to diagnose technical issues with an analytical approach to problem-solving.

Nigel Smith's Current Company Details
NUSO

Nuso

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Helping clients create engaging & efficient contact center solutions that deliver real business benefits
university city, missouri, united states
Website:
nuso.cloud
Employees:
45
Nigel Smith Work Experience Details
  • Nuso
    Product Development Coordinator
    Nuso Nov 2022 - Present
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  • Braxtel Communications
    Contact Centre Project Manager
    Braxtel Communications Jun 1999 - Present
    Project Manager for UK & EMEAStatement of Work system configuration data collection, System configuration, Factory Acceptance Testing, User Acceptance Testing, End User Training Responsible for technical training of distributor/reseller channels engineering departmentsTechnical Sales support to both internal and channel salesTechnical SupportCustomer ServiceProduction of technical documentation and guidesInteroperability testing & documentation
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  • Intercom - Nottingham
    Senior Engineer / Project Manager
    Intercom - Nottingham Jun 1986 - Jun 1999
    Nottingham, United Kingdom
    Senior Engineer / Project Manager - Responsible for project managing installations of PBX's, check-out Intercom & PA systems for large national key accounts. Product specialist on Intercom Vision 2000 & Vision 7000, offering CTI over the LAN via NT Telephony Server delivering 1st and 3rd party call control, Intranet-based management reports & online documentation, Email & Fax server.Responsible for creating and delivering technical training courses to reseller channels.Direct liaison with the product development department, planning product enhancements, reported bugs & software testing.Testing & delivery of software releases, creation of Technical Memos.Setting up Sales demonstrations and fully functional systems for trade shows- Microsoft MCP (Exam 067) - Implementing and Supporting NT Server 4.0- Product trained on Vision 1000, 2000, 7000, DeTeWe E600, Interconnect 200, TelRad IS128/IS400, Panasonic, Toshiba, TOA/Adastra modular PA systems- RedRock - NetNow / FaxNow 5- ISDN for Tech Support Engineers and Consultants - Racall ISX 5010 multiplexer
  • British Telecommunications Public Limited Company
    British Telecom
    British Telecommunications Public Limited Company Sep 1980 - Jun 1986
    Nottingham, United Kingdom
    T2A ApprenticeshipResidential and business installations - Kinsman, Viceroy, Ambassador, Senator, Ensign & Herald CCSStrowger Exchange MaintenanceCrossbar Exchange MaintenanceTXE2 Exchange Maintenance

Nigel Smith Skills

Project Management Project Coordination Technical Support Technical Documentation Technical Training User Acceptance Testing Customer Acceptance

Frequently Asked Questions about Nigel Smith

What company does Nigel Smith work for?

Nigel Smith works for Nuso

What is Nigel Smith's role at the current company?

Nigel Smith's current role is Helping clients create engaging & efficient contact center solutions that deliver real business benefits.

What is Nigel Smith's email address?

Nigel Smith's email address is ni****@****o.cloud

What skills is Nigel Smith known for?

Nigel Smith has skills like Project Management, Project Coordination, Technical Support, Technical Documentation, Technical Training, User Acceptance Testing, Customer Acceptance.

Who are Nigel Smith's colleagues?

Nigel Smith's colleagues are Emerald Blythe, Ms, Kris Boulware, Zack Jones, Ben Corson, Ju'lene Bowie-Coney, Dawn Quello, Patrick Fountain.

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