Senior Manager Member Office - Member Engagement
Current- Provided oversight and challenge to the business planning process, business performance reviews and Member Outcome Assessments (MOAs)- Assisted the RSEL Boards fulfil their prudential requirements and fiduciary duties in relation to SPS 515- Monitored competitors and industry trends for strategic planning and benchmarking- Built and maintained effective working relationships with service providers - Fostered a deep understanding of members and the member experience