I am an experienced Technical Manager and Customer Service Advisor | Administrator with over 30 years of experience working in the Paper and Print industry. I am a key point of contact for customers for technical information and a complaint, regarding product quality and transport, where I seek to increase customer engagement and find a resolution to their issues. I have excellent technical skills and can learn product information quickly with the ability to develop and nurture strong relationships with customers and engage with staff at all levels. I have a background in machine operation, production, and warehousing roles. I consider myself to be conscientious, diligent, and of a friendly nature. I work well in a team or using my initiative.Key Skills:• Highly Organised • Strong Administrative Skills • Clear Communication• Problem Analysis /Solving • Customer Care • Attention to detail• Technical Information • Building Relationships • Investigation• Negotiation • ComplaintsIT Skills: Customer Relationship Management | All Microsoft Packages