Nigel West Email & Phone Number

Morrow, GA, US

Atlanta, Georgia, United States

Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.Supported senior engineers in troubleshooting and resolving hardware and software issues, reducing downtime by 20%..Assisted in the deployment and maintenance of company-wide IT infrastructure, ensuring system reliability and performance.

Atlanta, Georgia, United States

Established and manage an online coffee shop, One Guys Cafe, focusing on high-quality coffee beans and blends.Lead business strategy, product development, and branding initiatives to differentiate the brand in a competitive market.Oversee supply chain operations, ensuring ethical sourcing and sustainability in all product offerings.Develop and execute.

Greater Atlanta Area

Successfully delegated tasks to colleagues, offering continuous advice, mentorship, and guidance on duty, fostering a collaborative and supportive team environment.Consistently met department Key Performance Indicator (KPI) metrics by efficiently resolving and de-escalating customer issues. Collaborated with staff to discuss and escalate important or.

Decatur, Georgia, United States

Performed preventive maintenance tasks on EVSE equipment, such as cleaning, testing, and firmware updates, to prevent downtime and extend operational lifespan.Adhered to safety protocols and procedures, including lockout/tagout, personal protective equipment (PPE) usage, and risk assessments, to ensure a secure working environment for self and team.

Atlanta, Georgia, United States

WINDOWS SERVER 2016 | Hands-On Virtual Labs Installed and configured VirtualBox, including the setup of Windows Server 2016 and linked clones. Implemented Remote Desktop Protocol (RDP) for efficient server access and management.Added Windows 10 client machines to the Windows Server 2016 domain, ensuring seamless network integration.Created and modified.

Decatur, Georgia, United States

Oversaw user accounts, permissions, and system configurations with a strong grasp of IT infrastructure and administration.Provided excellent customer service in a high-pressure Helpdesk setting, consistently meeting or surpassing service level agreements and ensuring user satisfaction.Developed and managed troubleshooting procedures and system.

Atlanta, Georgia, United States

Responsible for managing and monitoring AD account creations and closures as well as passwordresets and access to networks, voice services, and phone systemsProvided administrative support to IT team by tracking equipment sign in and out for inventory,coordinating delivery and return of IT equipment to and from end usersResponsible for setting up.

Atlanta, Georgia, United States

Applied data analytics tools to perform real-time system monitoring, identifying trends and patterns.Generated insightful reports based on data analysis to support informed decision-making and enhance system performance.Demonstrated a proactive approach to skill acquisition, engaging in continuous learning to stay abreast of emerging technologies and.

Atlanta, Georgia

Collaborated with staff to discuss and escalate important or recurring issues, leading to modifications in protocols and procedures for improved efficiency.Appointed to train new hires, providing comprehensive onboarding sessions and imparting essential knowledge and skills.Successfully delegated tasks to colleagues, offering continuous advice, mentorship.

Atlanta Metropolitan Area

Applied data analytics tools for real-time system monitoring, trend identification, and report generation.Addressed critical technology issues promptly and engaged in continuous learning, demonstrating a proactive approach to skill acquisition.Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users.

United States

Maintain and analyze 30+ records of data with accuracy utilizing standard software (incident management system), resulting in a 27% decrease in operational errors Successfully troubleshooted technical issues related to communication and inventory software.Answering phones, screening and directing calls, and taking messages when necessary, improving.

Montgomery, Alabama Area

Increased the overall student success rate by 5% through assisting with printing management, software updates, troubleshooting equipment problems, technical support, and Audio/VisualResponsible for the maintenance and operation of computer labs which resulted in a 100% reliability rate for studentsManaged 70+ computers in a networked environment by.

Google It Support Professional Certificate, It Support

Skill development experience includes: Technical support: installing & configuring computer hardware, software, and networks Computer.

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance

Activities and Societies: Member of the Association of Information Technology Professionals (AITP)Performed virus scans/removals, software.