Nigel West Email & Phone Number

Morrow, Ga, Us

Morrow, Ga, Us

Atlanta, Georgia, United States

Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.Supported senior engineers in troubleshooting and resolving hardware and software issues, reducing downtime by 20%..Assisted in the deployment and maintenance of company-wide IT infrastructure, ensuring system reliability and performance.

Atlanta, Georgia, United States

Established and manage an online coffee shop, One Guys Cafe, focusing on high-quality coffee beans and blends.Lead business strategy, product development, and branding initiatives to differentiate the brand in a competitive market.Oversee supply chain operations, ensuring ethical sourcing and sustainability in all product offerings.Develop and execute marketing campaigns, leveraging social media and customer engagement strategies to grow online presence and drive sales.

Greater Atlanta Area

Successfully delegated tasks to colleagues, offering continuous advice, mentorship, and guidance on duty, fostering a collaborative and supportive team environment.Consistently met department Key Performance Indicator (KPI) metrics by efficiently resolving and de-escalating customer issues. Collaborated with staff to discuss and escalate important or recurring issues, leading to modifications in protocols and procedures for improved efficiency.

Decatur, Georgia, United States

Performed preventive maintenance tasks on EVSE equipment, such as cleaning, testing, and firmware updates, to prevent downtime and extend operational lifespan.Adhered to safety protocols and procedures, including lockout/tagout, personal protective equipment (PPE) usage, and risk assessments, to ensure a secure working environment for self and team members.Conducted thorough inspections and diagnostics of EVSE hardware and software components to identify and resolve technical issues promptly.

Atlanta, Georgia, United States

WINDOWS SERVER 2016 | Hands-On Virtual Labs Installed and configured VirtualBox, including the setup of Windows Server 2016 and linked clones. Implemented Remote Desktop Protocol (RDP) for efficient server access and management.Added Windows 10 client machines to the Windows Server 2016 domain, ensuring seamless network integration.Created and modified user accounts in Active Directory, utilizing template accounts to maintain consistent properties.Configured Active Directory settings, including domain settings, server name, TCP/IP configurations, and remote desktop preferences.Established and maintained Group Policy Objects (GPO) in Active Directory, ensuring effective and standardized network policies.Configured Windows Server 2016 domain settings, ensuring optimal performance and security.Implemented and managed TCP/IP settings for enhanced network functionality.Set up and fine-tuned remote desktop configurations to facilitate efficient server administration.Implemented Azure AD Connect for hybrid Azure AD join, facilitating seamless integration between on-premises and cloud environments.Enabled Single Sign-On (SSO) using password hash sync for enhanced user authentication and experience.

Decatur, Georgia, United States

Oversaw user accounts, permissions, and system configurations with a strong grasp of IT infrastructure and administration.Provided excellent customer service in a high-pressure Helpdesk setting, consistently meeting or surpassing service level agreements and ensuring user satisfaction.Developed and managed troubleshooting procedures and system configuration documentation, enhancing team efficiency through knowledge transfer.

Atlanta, Georgia, United States

Responsible for managing and monitoring AD account creations and closures as well as passwordresets and access to networks, voice services, and phone systemsProvided administrative support to IT team by tracking equipment sign in and out for inventory,coordinating delivery and return of IT equipment to and from end usersResponsible for setting up, deploying, and administration of computers to ensure all technology is functioning properly to support business needs.Managed customers' expectations of support and technology functionality in order to provide positiveuser experience.Performed tests of functionality, security and performance of different workstations and devices.

Atlanta, Georgia, United States

Applied data analytics tools to perform real-time system monitoring, identifying trends and patterns.Generated insightful reports based on data analysis to support informed decision-making and enhance system performance.Demonstrated a proactive approach to skill acquisition, engaging in continuous learning to stay abreast of emerging technologies and industry best practices.

Atlanta ,Georgia

Collaborated with staff to discuss and escalate important or recurring issues, leading to modifications in protocols and procedures for improved efficiency.Appointed to train new hires, providing comprehensive onboarding sessions and imparting essential knowledge and skills.Successfully delegated tasks to colleagues, offering continuous advice, mentorship, and guidance on duty, fostering a collaborative and supportive team environment.

Atlanta Metropolitan Area

Applied data analytics tools for real-time system monitoring, trend identification, and report generation.Addressed critical technology issues promptly and engaged in continuous learning, demonstrating a proactive approach to skill acquisition.Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users spanning various time zones.Applied ITIL best practices to streamline service desk processes and demonstrated strong analytical and problem-solving abilities in diagnosing hardware and software issues.Provided live phone support to end-users, addressing technical issues related to PCs and web-based applications.

United States

Maintain and analyze 30+ records of data with accuracy utilizing standard software (incident management system), resulting in a 27% decrease in operational errors Successfully troubleshooted technical issues related to communication and inventory software.Answering phones, screening and directing calls, and taking messages when necessary, improving communication by 26%

Montgomery, Alabama Area

Increased the overall student success rate by 5% through assisting with printing management, software updates, troubleshooting equipment problems, technical support, and Audio/VisualResponsible for the maintenance and operation of computer labs which resulted in a 100% reliability rate for studentsManaged 70+ computers in a networked environment by troubleshooting network connections, loading software, and troubleshooting issues on university-owned computers, increasing personal knowledgeCompiled and maintained online and hardcopy procedural information with standards, inventory and repair best practices.Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations.

Google It Support Professional Certificate, It Support

Skill development experience includes: Technical support: installing & configuring computer hardware, software, and networks Computer.

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance

Activities and Societies: Member of the Association of Information Technology Professionals (AITP)Performed virus scans/removals, software.