Nigel Dsouza personal email
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To be a change maker, first mover, implementer. Words I live by I can and I will - NSDTraining attended and certified inIntelligent Leadership (conducted by Mercuri International–UAE)Intelligent Leadership (conducted by Dovetail International–Jordan)How to identify work styles-How to motivate and train individuals to perform their daily activities to the best of their abilities How to build and maintain winning teams How to communicate effectively.Leadership, power and influencing skills (conducted by Creative Communication and Management Centre-India)People skills and mentoring (conducted by Kimmaya-India) Train the Trainer ( TNT & ARAMEX )Performance Management Process TrainingMAX (TNT-In House Training program)1. Service Focus2. Core Customer Service Skills3. Telephone Techniques & Call handlingPerformance Management Process TrainingSupervisory Development WorkshopBusiness WritingStress Management/Conflict ManagementHandling Customer Complaints/EscalationsOPS Process and implementation (Line-haul &Warehouse operations)DG Certified (August-2009) from GPs Institute – New DelhiCold Chain Management - Clinical Trials & Pharma by ICRIGxP and cGxP Training - Deutsche Post/DHL (BSI)Guest lecturer at NITIESpecialties: Project Management – Can either work as part of a project team or independently and finish projects within set time-scales.Cost Management – Capable of setting up cost benchmarks and monitoring and controlling costs. Negotiations with Business Associates (Vendors) Manpower Management – Can set targets for achievement and monitor the actual productivity against set targets.
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Business Expansion LeadAeris DynamicsMumbai, Mh, In
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National Manager Business (Healthcare) Solutions & Strategic PartnershipsAramex Apr 2024 - PresentMumbai, Maharashtra, IndiaAs National Manager of Business Solutions & Strategic Partnerships at Aramex, I lead the development of healthcare logistics solutions, collaborating with partners to drive growth and innovation. Leveraging Aramex's global network, I enhance service offerings and deliver value to clients, while building strategic partnerships to strengthen our market position and drive business growth. -
National Manager Business (Healthcare) SolutionsAramex Nov 2020 - Mar 2024Mumbai, Maharashtra, IndiaA member of the very effective team India, working alongside the global team to bring innovative logistics solutions to healthcare and lifescience customers. I can be reached at nigeld@aramex.com or +91.8369216301....... Eager to connect and discuss your pharmalogistics requirements.Watch this space for more......
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Team Member - AdvisoryKarmasukom Energy Jul 2020 - Oct 2020Mumbai, Maharashtra, IndiaWorking alongside a team of visionary young individuals with a view to electrify the way we move things around be it B2B or B2C........ -
Team Member - AdvisoryJustmyroots Apr 2020 - Oct 2020Mumbai, MaharashtraPart of a team of spirited individuals bringing about a revolutionary change in domestic distribution when it comes to yummy treats.Responsible for Operation Solution Design and also supporting Business Development. -
Team Member - AdvisoryMagicians Of Wellness (Llp) Nov 2019 - Oct 2020GoaWorking with the Senior Management Team & Front Line Team members, designing solutions for Vendor Management, Order Management and Last Mile Customer Experience.
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Team Member - AdvisoryAdapt Ideations Nov 2019 - Oct 2020Mumbai, Maharashtra, IndiaWorking alongside a team of dynamic young minds. Our intent is to offer value for money solutions to the industry with impeccable quality. The products in line for release are amazing and are what is the need of the hour and the industry on the whole. Stay tuned for revelations shortly. -
Team Member - AdvisoryTan90 Oct 2019 - Oct 2020Mumbai, Maharashtra, IndiaBeing part of a dynamic team dedicated to designing cutting-edge coolants for the cold chain industry has been incredibly refreshing. Working alongside young, driven individuals eager to make a meaningful impact on the industry has been truly inspiring.I was responsible for connecting the product to end users. -
Team Member - AdvisoryEshipz.Com Aug 2019 - Oct 2020IndiaWorking closely with the Founding Team Members to further expand and diversify offerings. -
Team Member - AdvisoryJust Deliveries India Jul 2019 - Sep 2020Mumbai Area, IndiaAn amazing team with impeccable service quality on offer. Designing solutions together to 'effect' change in cold chain transportation and more. -
Head : Industry Vertical (Pharma & Medtech)Blue Dart Jan 2019 - Jun 2019Mumbai Area, IndiaFOCUS................................ CONNECT................................... GROW.................................To drive growth through dedicated vertical segment focus, SMEs, Sales Capability building and most importantly to nurture Channel partners ESAs, RSP in attempt to increase our service offering and SOW. -
Senior Manager Operations : Solution Design ( Tcl, Cross Border Ecommerce, International Express )Blue Dart Express Limited Jan 2017 - Dec 2018Mumbai Area, IndiaAdditional responsibility of Business Development for TCL - Cold Chain Logistics. Designing unique solutions in line with deliverable's of the network catering to customer requirements. Growing the business Y-O-Y @ 40%Process & Service Enhancement for Trinity Operations-International Express. Ensuring SQ of the highest standard.Taking Cross Border eCommerce to the next level by offering services second to none. End-to-End solution design including customs clearance capabilities (IOR & non IOR) at multiple gateway/entry points into India. Specializing in China-India & US-India lanes for imports and multi lane for exports from India.Eager to 'speak' to you and share more about what I do and in the process learn more from our exchanges.
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Manager Operations : Temperature Controlled Logistics & Trinity - International & X-Border CommerceBlue Dart Express Limited Jan 2010 - Dec 2016MumbaiTemperature Controlled LogisticsWorking with the project team at Blue Dart to launch the offering TCL to the Indian Market.A challenging environment prevails at Blue Dart and I am enjoying every moment of it.- Written and implemented SOP's for Cold Chain Transportation within the network- Increased serviceable locations in 2011 by 40% - Increased serviceable locations in 2012 by 12% over 2011- Increased serviceable locations in 2013 by 20% over 2012- Increased serviceable locations in 2014 by 14% over 2013- Researched and have on offer 28 sizes of passive shippers / temperature controlled packaging for use in India and overseas- Reduced purchase cost by 14% in 2011 over 2010 : 10% in 2012 over 2011 : 8% in 2013 over 2012 : 7% in 2014 over 2013 : 9% in 2015 over 2014- Maintained a service delivery of 99.9% in both, delivery turn around time as well as temperature quality- Active support to the Business Development Team to meet with the sales targets resulting in 19% growth in 2013 over achievement of 2012, 09% growth in 2014 over 2013, 07% in 2015 over 2014Trinity - InternationalWorking with a team to offer services to DHLe for pickup and delivery for product International- Business solutions- Key Account Management- Conflict Resolution- CRM- Cost Analysis- Line haul ManagementX-Border eCommerce- Integral member of team India, responsible for creating eCommerce solutions for overseas customers
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Manager Operations - LifesciencesTnt Express Mar 2009 - Dec 2009Mumbai Area, IndiaØ Ensure operations procedures are met with in accordance to customer’s requirements and organizations commitment.Ø Develop packaging solutions in line with customer's demands.Ø Consultation with carriers to manage line hauls into various destinations to enhance service delivery.Ø Train team (47) members to better manage the business vertical - Healthcare.Ø Provide over all business solutions. -
Regional Customer Service Manager - WestTnt Jun 2007 - Feb 2009Mumbai Area, IndiaØ Reviewed SLA’s and offering business solutions in line with the customer’s requirements.Ø Implemented measures to minimize service recoveries and ensure customer retention and to further develop the business and increase revenue/profit share.Ø Assisted regional teams in analyzing service failures and offering a permanent resolve.Ø Assisted the credit team in recoveries wherein customers refuse to pay citing service failures.Ø Ensured deployment of the program ‘Voice of the Customer’.Ø Managed Customer Loyalty programs with involvement from sales. Ø Competency mapping exercises on Customer Service Executives from a call center perspective.Ø Conducted Mystery Shopping exercises to improve service performance from all departments. Ø Initiated training programs with the involvement of the HR & OD departments.Ø Worked closely with seniors from the all departments to ensure adherence to all policies inline with customer requirements.Ø Managed Business Associates (Vendors) to comply with the organizations process and procedures.
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Customer Service Manager Pril ~ IndiaFuture Group India Dec 2006 - Jun 2007Mumbai Area, IndiaManaged a team of 8, ensured training was imparted to all key personnel. Negotiated the services of several logistic service providers. Coordinated with all different lines of business / formats to meet the requirement of Future Bazaar India Limited. -
Manager Customer Service - IndiaAramex Jul 2002 - Dec 2006Mumbai Area, IndiaImparted regular training to Customer Service Executives across the country so as to ensure corporate service levels are maintained. Conducted periodic case studies to determine trends in service failures and understand if they are controllable from within the department or if the process or procedures need to be amended. Partnered with the HR and Training department to set up training modules and programs to empower the Customer Service Executives with the necessary skills to carry out their daily activities and to help introduce new market strategies and work methods. Initiated the ground work for setting up an in-house call centre at Mumbai to cater to Asia-Pacific. Administered discipline and resolving interdepartmental conflicts through mediation.
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Ops Asst - Snr. Customer Service ExecutiveTnt Sep 1995 - Mar 2002United Arab EmiratesDesignation : Senior Customer Service Executive (TNT – UAE)Period : 27th July 1999 – 1st May 2002.Designation : Customer Service Executive – Support line (TNT – UAE)Period : 10th December 1998 – 26th July 1999.Designation : Customer Service Executive – Front line (TNT – UAE)Period : 19th July 1998 – 09th December 1998.Designation : Operations Supervisor (TNT – Mumbai, India)Period : 1st January 1998 - 18th July 1998.Designation : Operations Assistant (TNT – Mumbai, India)Period : 18th September 1995 – 31st December 1997.
Nigel Dsouza Skills
Nigel Dsouza Education Details
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Physics With Electronic Instrumentation -
Hfhs : Holy Family High SchoolJunior High/Intermediate/Middle School Education And Teaching
Frequently Asked Questions about Nigel Dsouza
What company does Nigel Dsouza work for?
Nigel Dsouza works for Aeris Dynamics
What is Nigel Dsouza's role at the current company?
Nigel Dsouza's current role is Business Expansion Lead.
What is Nigel Dsouza's email address?
Nigel Dsouza's email address is ni****@****ail.com
What schools did Nigel Dsouza attend?
Nigel Dsouza attended Bhavans College, Hfhs : Holy Family High School.
What are some of Nigel Dsouza's interests?
Nigel Dsouza has interest in Animal Welfare, Environment.
What skills is Nigel Dsouza known for?
Nigel Dsouza has skills like Logistics, Management, Supply Chain, Warehousing, Supply Chain Management, Performance Management, Team Management, Warehouse Management, Customer Service, Training, Leadership, Negotiation.
Who are Nigel Dsouza's colleagues?
Nigel Dsouza's colleagues are Tejdeep Yaramati, Shivani Gupta, Ee Lee Tan, Shi Chi Toh, Brian Tan, Derrick Lee, Spencer N..
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