Working in a small global team of Success Managers for Keystone at NetAppKeystone is NetApp’s pay-as-you-grow, storage-as-a-service (STaaS) offering that delivers a seamless hybrid multicloud experience for companies that prefer opex consumption models to upfront capex or leasing. By removing the IT burdens of managing storage infrastructures and going through the lengthy procurement cycle, customers are able to better align storage costs to business needs, accelerate IT operations, and focus on core business operations by managing outcomes, not equipment.A loyal and committed individual with 25+ years’ experience in the IT support industry.I am a highly effective Customer Success Manager with a track record in building long-term relationships with both internal and external customers, establishing a high level of confidence and trust, complemented by extensive VIP client facing experience.• Highly organised and motivated• Customer service driven• Passion for support• ITILv3 Foundation Qualified and Certified Customer Success Manager (CCSM) Level 1 and 2• Well-developed influencing and leadership skills• A reliable, punctual, flexible, person• Enthusiastic personable relaxed and approachable• Totally committed and self-motivated with excellent planning and organisational skills