Nigel Caplan Email & Phone Number

Manchester Metropolitan Area

Trafford Park

3PL Logistics AdministratorSupply chain liaisonRole includes UK orders & global exportsExcess & Obsolete CoordinatorDaily use of Excel to merge data, compile trackers and manipulate reports

Didsbury

Temporay roleSiebel report extraction to Excel, manipulation and merging data, Seibel entry

Manchester, United Kingdom

Web site enhancements, social media and SEO solutions. Digital / online marketingWeb site benchmarking, maximising search engine organic search results Printed advert redesign and restructuring. Investigating, problem solving, trouble-shooting, complaints handling, screening and quality control.Built and maintained relationships to maximise customer satisfaction and profitability.Responded to and initiated communications with internal and external customers to elicit all necessary information, ensuring customer needs are met.Managed the quality and accuracy of advertising material produced by colleagues to satisfy the production team.Ensured advertising content is policy compliant with the Advertising Standards Agency.

Manchester, United Kingdom

Part of new team set up to measure and manage resource availability for call centre agents. Main responsibilities included extraction of relevant data, compiling reports and graphical representation to illustrate trends to senior management team relating to performance and statistics of call volumes and telephony agents.

Bolton, United Kingdom

Personal and Commercial Lines broking agent - specialising in motor trade, claims handling, uninsured loss recovery, office, business combined & domestic insurance. Tasks include generating new business, renewals, vehicle valuations, premium calculations, liaising with insurance companies and clientele