Nigel Carter Email & Phone Number

Port St. Lucie, Fl, Us

United States

Palm Beach Gardens, Florida, United States

Accountable for providing ongoing support and delivery of infrastructure services in support of existing and new critical business applications in support of 360 employees. Responsibilities encompass infrastructure design, operational support, business continuity planning/disaster recovery, desktop services, remote access, capital projects, security systems, procurement, and vendor management.✔ Protect critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy.✔ Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.✔ Manage Service Level Agreements, documentation, and policy/procedure compliance for IT systems related to both virtual and Windows environments.✔ Continuously enable faster and smarter business processes and develop analytics for meaningful insights.✔ Perform routine and scheduled audits of all systems, including backups.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Assisted in the design and upgrade of Windows 2012 PKI to Windows 2019.✔ Supported the Director of Security & Infrastructure in upgrading and replacing all Cisco network switches and Palo Alto Firewalls.✔ Key contributor to the design and implementation of RSA SecurID.✔ Designed and implemented Veritas NetBackup solution.✔ Upgraded VMware infrastructure from vSphere 6.7 to 7.0.✔ Assisted with the design and configuration of Zero Trust 802.1x network infrastructure. ✔ Integral role in the installation and configuration of Manage Engine Suite such as ADManager Plus, ADAudit Plus, Endpoint Central and ServiceDesk Plus.

Fort Lauderdale, Florida

Responsible for all aspects of network administration and technical support for users in a Windows environment for this managed service provider. Accountabilities encompassed application systems support, hardware services support, enterprise solutions, project management, vendor management, change management, information security, and business continuity planning/disaster recovery.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Led the re-design and implementation of the entire systems infrastructure. ✔ Executed a high-level infrastructure review and redesign proposal consisting of hardware and software analysis and resolutions. ✔ Integrated advanced redundancy and monitoring solutions for company network ensuring 100% uptime during business hours. ✔ Installed and configured WDS/MDT server with multiple VLANs for clients. ✔ Managed multiple Hyper-V servers. ✔ Solely maintained and operated all company network equipment including all SonicWALL and Dell switches.✔ Performed server administration tasks including user/group, security permissions, group policies, print services, etc.✔ Monitored resources to ensure systems architecture components worked together seamlessly.✔ Researched and resolved event-log warnings and errors.✔ Monitored data-center health using existing management tools and responded to hardware issues as they arose.

United States

Key member of the management team for this aviation repair facility, accountable for providing the overall strategy, direction and culture of the IT department. Provided ongoing support and delivery of infrastructure services in support of existing and new critical business applications. Managed IT department staff.✔ Continuously evaluated new technologies as they applied to company needs.✔ Analyzed multifaceted network telecommunications issues/problems, assessed alternative solutions and made sound recommendations.✔ Planned, designed, installed, troubleshot, and repaired LAN, WAN, and telecommunication hardware and software.✔ Managed Active Directory, VMware, MS Exchange Online, Barracuda Backup, and Spam Filter.✔ Ensured all server hardware, operating systems, software, and procedures aligned with organizational standards, as well as the strategic business plan.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Saved $25,000+ annually through the implementation of digital fax solutions, improved data communications and VOIP solutions.✔ Established and maintained interoperable network and telecommunications systems and ensured network and data security.✔ Reengineered entire IT infrastructure, establishing automated server generation routines, enhancing system performance, installing upgrades/patches, establishing system monitoring, and maintaining security protocols.✔ Implemented Barracuda backup solution where non-existed. ✔ Transitioned servers to virtual using VMware technology. ✔ Optimized system readiness and equipped company with scalable systems to support business growth.

Coral Springs, Florida

Responsible for scheduling, organizing and executing all software and hardware upgrades for 165 restaurants in multiple states supporting more than 3500 employees.✔ Travelled to stores for new restaurant openings and acquisitions to install and configure network infrastructure.✔ Created new network accounts and managed Exchange Server (2010/2013) at the corporate office.✔ Provide technical support for field and corporate users.✔ Responsible for imaging all desktop PCs and laptops with Symantec Ghost.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Initiated project to rollout Apple Airplay to 35 pilot locations.✔ Installed and configured Linux operating systems.✔ Deployed and supported Fortinet and Cisco Firewalls in the field and corporate office.

Florida

Responsible for administration and support of MS Active Directory, MS Exchange and maintenance of all Windows 2008 R2 Servers for this managed service provider. Held additional accountability for supporting two external company accounts consisting of 12 servers and 300 PCs. Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Assisted with designing and implementing a centralized network infrastructure where none existed previously.✔ Installed and configured Wireless Access Points for employees.✔ Trained new helpdesk employees and assisted with creating technical document for ticketing system. ✔ Coordinated day-to-day running of projects by assisting project managers and senior managers. ✔ Involved in the development, updating and monitoring of business action plans.✔ Worked with Project Managers to analyze, prioritize and mitigate project risks.

Florida

Responsible for providing technical support, as well as managing and maintaining Microsoft Exchange Server for over 2000 users. ✔ Coordinated meetings with outside vendors, dispatched and supported field service technicians, created trouble tickets, and monitored and remediated server issues using SolarWinds.✔ Responsible for administering SCCM/SCOM and Microsoft Forefront.✔ Accountable for testing and deploying new software available to all departments.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✔ Restructured Active Directory to use Role Based Access Control (RBAC), using third party software standardized network infrastructure by deploying Wi-Fi, time clocks, Cisco ASA, and LAN switches to 60 corporate locations.✔ Managed and deployed over 2500 mobile devices using AirWatch Mobile Device Management (MDM) and computers. ✔ Assisted with implementing technical and policy changes to meet SOX/PCI compliance.✔ Implemented and configured AirWatch MDM and Blackberry Enterprise Service.✔ Assisted with the integration of Apple devices into a Microsoft Windows environment.✔ Spearheaded an enterprise-wide initiative to correct dozens of technical vulnerabilities and deficiencies.