Nigel Clemonds Email & Phone Number

Saint Bonifacius, Mn, Us

Plymouth, Mn, Us

St Louis, Missouri, Us

Worked as a Sr Scrum Master / Sr Project Manager at Cargill for the Global IT PMO division.....• Responsible for managing multiple multi-million-dollar projects as a Sr Scrum Master/Sr Project Manager for the client in the Middleware, Law/Legal, Marketing and Protein business areas. • The projects use the Agile/Scrum framework involve facilitating scrum ceremonies, resolving/removing impediments and ensuring agile best practices are adhered to. Some projects use the Waterfall methodology and some are a hybrid of both.• Projects are related to the processing of EDI transactions between the various client businesses and their trading partners around the world which involve EDI transactions Cargill and its Trading Partners. • These projects require me working with around 100+ Business Units and close to 400 Trading Partners/Clients globally.• These projects involve the design, development, testing and deployment of hundreds of EDI/Canonical maps, thousands of integrations and setup of hundreds of partner connections between the client and they Trading Partners.• Other work assignments have included the Agile transformation of multiple projects.

Eden Prairie , Mn, Us

Responsible for managing multi-million-dollar infrastructure projects in support of large-scale enterprise change initiatives. • Project Management and Documentation (Infrastructure and Application) using Agile and Waterfall methodology. • Agile Scrum Master for program supporting OptumRx business - Sprint Planning, Stand-up, Grooming and Retrospective (OSAM) meetings. • Creation and Maintenance of Scrum Features, User Stories and Tasks using Points and Estimates. • Agile Transformation participation, support and coaching within SE&D team. • Organize and lead a matrixed team of system design engineers, system build engineers, DBA’s, performance test engineers and infrastructure technologists in the US and Offshore. • Customer Relations and Liaison between IT and Business. • Interact with and report regularly to executive project sponsors and senior technology leadership. • Consults with business partners to clarify and define complex project requirements and business cases. • Manage a family or series of projects associated with a specific business strategy. • Partner with senior business and IT leaders across the enterprise to integrate multiple business areas or systems. • Concurrently manage the infrastructure and application build-out on multiple programs, projects and corporate change initiatives. • Ensure the delivered product adheres to the requirements for availability, stability and efficiency. • Develop and maintain infrastructure and resource cost estimates. • Define and manage project schedules, resources, and delivery commitments. • Complete assigned projects within budgetary and scheduling guidelines. • Manage project risks and issues and bring resolution to issues and escalating as necessary to meet timelines. • Delegate, integrate activities, and resolve conflicts

San Francisco, California, Us

Responsible for managing and implementing projects directly related the Imaging group for the Mortgage division. Job responsibilities involve…. • Project Management using the Agile methodology.• Organize, lead and support project teams • Project Documentation • Schedule and conduct status meetings. • Ensure resolution of project issues and concerns during and post-implementation. • Quality Analysis. • Managing and maintaining the Action Items and Issues Lists.• Coordination with other departments and vendors.

Chicago, Illinois, Us

Responsible for managing and implementing projects directly related to the claims systems, deposit applications, products, processes and procedures affecting the BSA/AML Fraud Investigations Unit and Customer & Branch Services. Perform analysis of systems, functions and processes as requested by management, make recommendations for process improvements that maximize efficiency and productivity, provide supporting documentation for final recommendations. • Project Management - project objectives, plans, business requirements, staff responsibilities, gap analysis, change control, scheduling, system integration, user acceptance testing, implementation and execution. • Organize and lead project teams. • Presentations – Prepare and give presentations • Prepare documentation defining specifications, test scripts, policies and procedure. • Schedule and conduct status meetings. • Ensure resolution of project issues and concerns during and post-implementation. • Prepare, provide and communicate progress reports on project status. • Providing management with regular updates on the project’s progress. • Quality Analysis - Analysis of Data Quality, Workflow processes, Application and System operations. • Prepare project completion reports. • Contract Administration – RFP Processing, Vendor Evaluation, Negotiations, Pricing, ROI’s, Implementation and Renewal. • Process Improvement - Monitor processes and procedures and redesign them for improved functionality. • Represent Customer & Branch Services as a team member on other projects. • Provide support to other project teams.

Karachi, Sindh, Pk

• Customer Operations - Management of customer operations for the Corporate division and Retail division.• Technical Support – Management of the Call Center and Field Engineering operations with a team of fifty five to sixty staff supporting our national and international customers.• Level 3 Support - Point of escalation for complaints not resolved within agreed SLA’s and requiring managements participation for urgent resolution. • Project Management - project objectives, plans, business requirements, budgeting, resources, gap analysis, change control, scheduling, system integration, testing, implementation and execution.• Service Quality Analysis – Monitoring and analysis of service quality to ensure adherence to SLA’s & government regulations to control recurrence of the problems.• Process Improvement & Re-engineering – Regular analysis of complaints and solutions to determine ways to improve efficiencies, productivity and processes. • Analysis – Analysis of Data Quality, Workflow processes, Application and System operations.• Contract Administration – RFP Processing, Negotiations, Pricing, ROI’s, Implementation and Renewals• Invoicing, Payments, Credits and Receivables.• Maintenance of the Customer Information Management System (CIMS). • Report Writing - Preparation and Analysis using SQL. • Presentations – Preparing and delivering presentations.• Event Management - Corporate Meetings, Seminars, Conferences and Exhibitions.• Coordination with other departments, vendors and government agencies to resolve complaints urgently.• Staffing & Recruitment - Interviewing, Hiring, In-house training and career counseling.• Development of SOP manuals & Reference guides.

Joined the organization as a Customer Care Officer in the Customer Care Department, was transferred and promoted to Executive Coordinator Data Operations in September 1992. In January 1994 was promoted to Assistant Manager Data Operations. Then in January 1995, I transferred back to the Customer Relations Department, as Assistant Manager Customer Relations. My job responsibilities entailed…… • Managing the Data Processing section. • Project Management • Installation & Maintenance – LAN Network, Computers, Wireless Routers. • Report Writing – Generating reports using SQL. • Process Analysis & Improvement. • Event Management - Corporate Meetings, Seminars, Conferences and Exhibitions. • Recruitment & Training - Interviewing, Hiring & In-house Training & Development and Career Counseling. • Co-ordination with the sales, customer care, credit control, engineering departments and vendors. • Customer Relations • Supervising a team of Customer Relation Officers and Installation & Maintenance Officers. • Ensuring resolution of problems within a specific turnaround time and responding to queries.