Nigel Cooper Email & Phone Number

Melbourne, Australia

Installation, configuration and implementation of systems, processes and software to assist YMCA Victoria in its compliance, OH&S, risk and demographic management. Close liaison with software suppliers, to ensure systems are configured to requirements. Coordination of the wider working party, comprising representatives of the relevant department stakeholders.Hands on detailed analysis, design and build of mechanisms to provide a consistent data stream from a number of discrete sources… Show more Installation, configuration and implementation of systems, processes and software to assist YMCA Victoria in its compliance, OH&S, risk and demographic management. Close liaison with software suppliers, to ensure systems are configured to requirements. Coordination of the wider working party, comprising representatives of the relevant department stakeholders.Hands on detailed analysis, design and build of mechanisms to provide a consistent data stream from a number of discrete sources including finance and payroll systems.Verification of infrastructure requirements at a technical level. Show less

Melbourne, Australia

Contract role - Design of Data Warehouse; re-engineering existing reporting to utilise the DW

Melbourne, Australia

Technical assistance, liaising with IT support (school and DEECD) on behalf of staffMaintenance and ongoing improvements to school websiteCustomer Service, Accounts Receivable, Accounts Payable, bankingProactive work, including:- Automated ways to calculate GST and banking- Procedures to track website and communication requests- Staff database- Security and structure of school server

Melbourne, Australia

Column Technologies is global software company based in the USA and is a partner of BMC, producers of BMC Remedy.Some projects as described:• Design of CMDB and IT Service Request Management systems for the National Broadband Network (NBN), in partnership with IBM. Worked closely with IBM PMs and BAs, adhered to rigorous NBN project reporting standards and met the very tight project timelines.• Implementation of BMC Remedyforce (cloud based ITSM, using Salesforce.com SaaS… Show more Column Technologies is global software company based in the USA and is a partner of BMC, producers of BMC Remedy.Some projects as described:• Design of CMDB and IT Service Request Management systems for the National Broadband Network (NBN), in partnership with IBM. Worked closely with IBM PMs and BAs, adhered to rigorous NBN project reporting standards and met the very tight project timelines.• Implementation of BMC Remedyforce (cloud based ITSM, using Salesforce.com SaaS platform) for clients in Asia. Was handed ownership of partly completed projects. Very quickly gained the customers’ trust, clarified and documented the issues and managed team members in Singapore and Sydney to ensure projects were methodically worked through to successful delivery.General responsibilities included project reporting, resource utilisation, measuring burn rates, risk management and financial administration.I was required to demonstrate diplomacy, particularly when managing expectations, as well as regular, concise communication. My hands-on service management background provided a strong understanding of the systems - a great help in dealing with team members and liaising with customers. Show less

Melbourne, Australia

Leader in a cross functional role - Projects/Business Analysis/Service Delivery---- Project management ----• Using PMBOK Process Groups and Knowledge Areas• Timelines/plans/issues/risks, thorough records• Maintaining communication between project teams and customers• Coordinating across Wintel, Unix, Mainframe, SAP, Desktop, Networks, appsSome examples (applications and infrastructure) as follows:• Managed Print Services implementation across around 80… Show more Leader in a cross functional role - Projects/Business Analysis/Service Delivery---- Project management ----• Using PMBOK Process Groups and Knowledge Areas• Timelines/plans/issues/risks, thorough records• Maintaining communication between project teams and customers• Coordinating across Wintel, Unix, Mainframe, SAP, Desktop, Networks, appsSome examples (applications and infrastructure) as follows:• Managed Print Services implementation across around 80 sites in Aus/NZ• Active Directory design and configuration, redesign of role based network logins and scripts• CRM system, Customer Complaints Management system, SQL/Oracle Data Warehouse, and Analytics based reporting systems• Deployment of Citrix hosted software---- Business Systems Analysis and Design ----End to end analysis using BABOK Knowledge AreasInitial discussions, business case, eliciting and documenting specific requirements, solution scope, establishing & categorising stakeholders (capability analysis).Information gathering - workshops, active listening, open ended questions.Following analysis techniques used:• Process mapping (incl. workflow and dataflow charting)• Data modelling, incl. E-R diagrams• Producing functional specifications as required• User profiling• User stories / Storyboards• Wireframes / hierarchical screen definitions for user interface and navigation• Data questionnaires---- Service Delivery ----• Coordinating Service Desk, Apps Support, Wintel, Desktop, Exchange, Networks, Database teams - on and off shore delivery issues• Incident/Problem/Change/Configuration Management• Investigation into security vulnerabilities and breaches---- Service design and improvement ----Examples including:• Designed ITIL compliant processes/templates for use in ITSM tools• Designed/implemented simple, but effective time recording system to simplify use of the corporate timesheet system• Designed a system to simplify the capture of information for the CMDB Show less

Bayswater, Vic

Richmond, Vic