Nigel Copeland Email & Phone Number

Mackay, Queensland, Australia

• My role provides an end-to-end component and machine rebuild/overhaul quotations for customers (to their specific scope of work) by utilising existing technical knowledge, managing work in progress (WIP) and.
• Provided specialist high-quality quoting services to the branch and end user customers, for standard rebuilds/overhauls and customer specific build requirements.
• Interpreted customer requirements, and prepared quotes to customer specifications. Ensuring quotes are technically compatible by communicating with other departments and staff to determine and clarify project.
• Ensuring segments are constructed with appropriate parts, labour, and miscellaneous costings, to the agreed service level, determined business rules, and within agreed margins.
• Followed up on quotes pending validation with business to ensure customer need-by date is met
• Developed firm working relationships to increase communication and productivity

Lae

• My role ensured the Customer, Product, Caterpillar and the Company were supported in their daily and long-term activities. This support covered a wide range of responsibilities, including: Safety, Health, Environment.
• Lead, coached and mentored employees to develop a high performing Service Department
• Drove a safety-first culture focused on continuous improvement
• Built and managed internal and external relationships to further enhance Hastings Deering reputation and success
• Oversaw the planning, management, and outcomes of customer services
• Engaged with team members to drive Service Department revenue performance

Mackay, Australia

• My role led a support team of six that provided assistance and reporting to ensure our fleets achieved maximum production, availability and reliability for the life of the contracts whilst maintaining the highest level.
• Delivered contract cost provisioning to improve the average contract cost variance improvement of $9.9m per quarter.
• Reduced costs by more than 39%, saving more than $2.6m.
• Reduced the average employee onboarding time from six to two weeks.
• Improved the average availability of 1.5% and mean time between failure (MTBF) of 15% for a fleet of nine Ultra Class haul trucks.
• Implemented a reliability hub providing reporting and continuous improvement opportunities across nine operational sites.

Mackay, Australia

• I reported on and identified reductions in the performance of selected fleets of equipment working closely with mining support representatives. I ledand managed a team of up to 28 mechanical fitters providing support.
• Grew the Equipment Management Consultants team from inception to three.
• Recorded zero recordable injuries among support fitters.
• Maintained gross profit of 37% through reducing operational expenses by approximately 50%.
• Achieved a turnover rate of less than 4%.
• Reported on non-contractual fleet performance.

Mackay, Australia

• Managed a team of relief Managers/Supervisors to fill vacant site positions (Project Managers, Planners and Supervisors) and managed the skills and training of the Equipment Management Group.
• Achieved zero recordable injuries for the work group.
• Fulfilled training requirements of 38 hours for employees.
• Ensured the team’s competencies were current and adequate to perform relief tasks.
• Mentored the team and oversaw its development to ensure potential was reached. Three team members I mentored were promoted to Site Project Managers
• Oversaw all matters to do with training:- Conducted a training needs analysis for all agreement employees and formulated an appropriate training plan to cover identified gaps.- Liaised with the Group Training.

Mackay, Australia

• I had overall responsibility for the management and coordination of all Customer Support Agreement components under repair in our rebuild centres. The yearly component repair budget across sites exceeded $18m.
• Undertook a cost analysis and review to ensure any overhaul cost reduction initiatives were considered and implemented.
• Provided feedback and recommendations on component reliability issues to site operations.
• Managed the relief trades support group (eight fitters).

• My role was responsible for the safe and effective management of the customer support agreement of 30 units of Caterpillar equipment.
• Managed equipment product health through continual reviews of performance KPIs and the implementation of researched improvement initiatives.
• Oversaw short- and long-term operational planning and the scheduling of labour and resources.
• Monitored equipment condition by trending results and implementing remedial measures to enhance equipment reliability and availability. This was accomplished using in-house and Caterpillar software (VIMS, SOS, TFAP.
• Undertook Application Severity Analysis (ASA) reviews on both haul road and payload. The accompanying reports identified improvement opportunities to enhance safety, productivity and reliability with a target of.
• Produce monthly fleet performance reporting using Caterpillar/Mincom CSA BMS.

• I assisted the customer to realise the full potential of their assets through reducing operating costs and increasing availability and utilisation.
• Coordinated repairs and maintenance of site machinery.
• Assisted site supervisors with the preparation of a running budget.
• Ensured the mechanical availability and operating costs of prime equipment met or exceeded agreed levels.
• Managed warranty and Cat Extra agreements. Negotiated fair and reasonable warranty cost settlements. Resolved other product problems using all available resources in an acceptable timeframe.
• Managed track type tractor undercarriage systems.

Certificate Iv In Training And Assessment

Cert. Iv - Frontline Managemnet