Nigel Copeland Email & Phone Number

Mackay, Queensland, Australia

My role provides an end-to-end component and machine rebuild/overhaul quotations for customers (to their specific scope of work) by utilising existing technical knowledge, managing work in progress (WIP) and maintaining effective communication and relationships with key stakeholders.● Provided specialist high-quality quoting services to the branch and end user customers, for standard rebuilds/overhauls and customer specific build requirements.● Interpreted customer requirements, and prepared quotes to customer specifications. Ensuring quotes are technically compatible by communicating with other departments and staff to determine and clarify project requirements. Used my technical knowledge to prepare quotation packages based on the product content and material type.● Ensuring segments are constructed with appropriate parts, labour, and miscellaneous costings, to the agreed service level, determined business rules, and within agreed margins.● Followed up on quotes pending validation with business to ensure customer need-by date is met● Developed firm working relationships to increase communication and productivity● Liaising with 3rd party vendors (manufacturing, engineering, logistics and purchasing) to gather information in order to complete request for quotes and bids

Lae

My role ensured the Customer, Product, Caterpillar and the Company were supported in their daily and long-term activities. This support covered a wide range of responsibilities, including: Safety, Health, Environment and Quality; Warranty Administration; Product Support; Technical Support and Communication; Service Operation; Contamination Control and others.● Lead, coached and mentored employees to develop a high performing Service Department● Drove a safety-first culture focused on continuous improvement● Built and managed internal and external relationships to further enhance Hastings Deering reputation and success● Oversaw the planning, management, and outcomes of customer services● Engaged with team members to drive Service Department revenue performance

Mackay, Australia

My role led a support team of six that provided assistance and reporting to ensure our fleets achieved maximum production, availability and reliability for the life of the contracts whilst maintaining the highest level of safety.• Delivered contract cost provisioning to improve the average contract cost variance improvement of $9.9m per quarter.• Reduced costs by more than 39%, saving more than $2.6m.• Reduced the average employee onboarding time from six to two weeks.• Improved the average availability of 1.5% and mean time between failure (MTBF) of 15% for a fleet of nine Ultra Class haul trucks.• Implemented a reliability hub providing reporting and continuous improvement opportunities across nine operational sites.• Oversaw contract health for contracts through financial reporting, provisioning and analysis of cost drivers and identification of contract risk.• Managed operational support to contracts through process development, systems and process training and continuous improvement initiatives.• Supported contract deployment, employee on-boarding and organisational development of new and existing contracts.• Managed strategic blueprint projects to achieve objectives within agreed timeframes.• Led continuous improvement projects at a site and function level to improve operational efficiency, reduce costs and mitigate risk.• Developed, led and supported a skilled Contract Support team, ensuring it was compliant with individual site requirements.• Worked closely with site Project Managers and their teams on the contractual issues that had the most impact on their customers’ business.• Ensured annual budgets and objectives met company timeframes and objectives and market needs.• Defined and delegated work to be done with adequate resources and progress measurements.• Implemented quality and risk management processes and ensured team targets and due dates were met.

Mackay, Australia

I reported on and identified reductions in the performance of selected fleets of equipment working closely with mining support representatives. I ledand managed a team of up to 28 mechanical fitters providing support across nine operational sites within Queensland with an operational budget of more than $6m.• Grew the Equipment Management Consultants team from inception to three.• Recorded zero recordable injuries among support fitters.• Maintained gross profit of 37% through reducing operational expenses by approximately 50%.• Achieved a turnover rate of less than 4%.• Reported on non-contractual fleet performance.• Investigated where and why any fleet performance was declining.• Advised Mining Support Representatives on how to improve maintenance effectiveness and efficiencies.• Engaged with Technical Services ensuring all product issues and concerns were channelled back through the appropriate reporting system and process.• Liaised with business units in providing Equipment Management Solutions to improve fleet performance in maintenance and repair processes or productivity.• Managed relief trades support and supervisor group (up to 28 relief fitters and one supervisor).

Mackay, Australia

Managed a team of relief Managers/Supervisors to fill vacant site positions (Project Managers, Planners and Supervisors) and managed the skills and training of the Equipment Management Group.• Achieved zero recordable injuries for the work group.• Fulfilled training requirements of 38 hours for employees.• Ensured the team’s competencies were current and adequate to perform relief tasks.• Mentored the team and oversaw its development to ensure potential was reached. Three team members I mentored were promoted to Site Project Managers• Oversaw all matters to do with training:- Conducted a training needs analysis for all agreement employees and formulated an appropriate training plan to cover identified gaps.- Liaised with the Group Training Department to arrange training (both trades and managerial).- Maintained appropriate training records for all group employees.

Mackay, Australia

I had overall responsibility for the management and coordination of all Customer Support Agreement components under repair in our rebuild centres. The yearly component repair budget across sites exceeded $18m.• Undertook a cost analysis and review to ensure any overhaul cost reduction initiatives were considered and implemented.• Provided feedback and recommendations on component reliability issues to site operations.• Managed the relief trades support group (eight fitters).

My role was responsible for the safe and effective management of the customer support agreement of 30 units of Caterpillar equipment.• Managed equipment product health through continual reviews of performance KPIs and the implementation of researched improvement initiatives.• Oversaw short- and long-term operational planning and the scheduling of labour and resources.• Monitored equipment condition by trending results and implementing remedial measures to enhance equipment reliability and availability. This was accomplished using in-house and Caterpillar software (VIMS, SOS, TFAP, and Electronic Technician).• Undertook Application Severity Analysis (ASA) reviews on both haul road and payload. The accompanying reports identified improvement opportunities to enhance safety, productivity and reliability with a target of reducing the overall operating cost per tonne.• Produce monthly fleet performance reporting using Caterpillar/Mincom CSA BMS.• Managed a workforce of 26 personnel with a turnover rate of less than 5%.

I assisted the customer to realise the full potential of their assets through reducing operating costs and increasing availability and utilisation.• Coordinated repairs and maintenance of site machinery.• Assisted site supervisors with the preparation of a running budget.• Ensured the mechanical availability and operating costs of prime equipment met or exceeded agreed levels.• Managed warranty and Cat Extra agreements. Negotiated fair and reasonable warranty cost settlements. Resolved other product problems using all available resources in an acceptable timeframe.• Managed track type tractor undercarriage systems.• Audited the site maintenance management process.• Assisted mine management with long-term planning and new equipment tender preparation.

Certificate Iv In Training And Assessment

Cert. Iv - Frontline Managemnet