Nigel Facey Email & Phone Number

Leads Fixed product strategy and executes strategic and commercial insight to optimize Fixed Product P&L performance Responsible for a small team that is accountable for delivery of business objectives with products offering compelling CVP’s  Manage cross functional teams and stakeholder expectations to ensure successful execution of product strategy Collaborate with Marketing & CX Teams on UX & GTM strategy to ensure product delivery meets/exceeds customer expectations

Kingston, Jamaica

Developed and managed TV products for the B2C and B2B market segments Chief in the strategic business move to extract more value from existing assets with the delivery of IPTV over Copper-wire and GPON infrastructure which extended the entertainment offering and increased monthly topline revenues US$60K and raised penetration levels by 2% since 2017. Significantly improved the company’s value proposition by pairing Digital-TV with voice and Internet to introduce the first-ever triple-play bundle on Copper-wire to the residential & MSME market

Kingston, Jamaica

Developed and managed TV products for the B2C and B2B market segments Instrumental in the company’s start-up in Caribbean including packaging and pricing of TV, Landline and Internet services for Jamaica  Improved Customer Satisfaction Index with the fix of value-added functionalities on AVS platform - Cloud Recording and Play-from-Beginning features.

Kingston, Jamaica

Ensured timely delivery and restoration of telecommunication services and solutions to strategic premier accounts Successfully implemented a Managed Wide Area Network solution for the largest commercial bank in Jamaica Managed roll-out of new PBX voice & data platform to support admin and guest services for largest hotel chain in Jamaica Implemented campus wide fibre optic network linking buildings at UWI Mona to support student and administrative services

Kingston, Jamaica

 Developed Maintenance Contract Agreement and Managed Service Product for PBX Systems. This allowed the company to transfer ownership and hence save on the operational costs associated with maintaining legacy PBX Systems while generating an additional revenue stream by selling maintenance services to existing and new PBX system customers Managed all of the technical aspects of Cable & Wireless’ participation in the 9the IAAF Games at the National Stadium (July 2002) and the World Netball Championships at the New Indoor Sports Arena (July 2003). Effective technical leadership enabled the government and people of Jamaica to successfully host the games

Kingston, Jamaica

 Coordinated the installation of Jamaica’s first Metropolitan Fibre Rings in New Kingston, Downtown and Newport West to facilitate the delivery of reliable broadband services to Premier Account customers in order to achieve the company’s revenue targets Coordinated the deployment and installation of Internet Kiosks in Post Offices island-wide to meet the Government of Jamaica’s objective of providing Jamaican’s with universal access to the Internet

Kingston, Jamaica

 Coordinated all of the technical aspects of Cable & Wireless’ participation in the G-15 Summit (February 1999) to ensure the successful hosting of the event by the government and people of Jamaica

Kingston, Jamaica

 Responsible for selling all of Cable & Wireless’ Data & Special Services including Leased Lines, Local & International Toll Free Lines etc. Sales & Revenue targets were met and surpassed year on year in keeping with the company’s objectives Responsible for the design and implementation of customers’ Data Networks with the Manufacturing Industry & Government sectors

Master Of Science - Ms, Operational Telecommunications, Merit

The course afforded me the opportunity of living and studying in another country. The other participants in the course were from different.

Bachelor Of Science - Bs, Applied Physics & Computer Science, Second Class Honors

Activities and Societies: UWI Chemistry Society UWI Astrology ClubI was enrolled in the Faculty of Natural Science at UWI Mona. My BS.