Nigel Hardwick Email & Phone Number

Luton, England, United Kingdom

Technical lead on projects deploying korbyt workplace experience software and digital signage platforms. I specialise in contact centre integrations various platforms including Cisco, Avaya and Genesis.

Newbury

DevOps Engineer working in and Agile environment to deliver a new CPAAS platform based on Twilio and AWS.Proactive maintenance of Cisco UCCE platforms, patching, upgrades and network logging.Deployment of AWS CI/CD pipeline Deployment and Monitoring of AWS serverless infrastructure using Science Logic and CloudwatchAWS CodeBuild scriptingAutomated testingUser Story CreationTechnical and design input in a variety of projects working within set project timelines.

Bracknell

Managing a team of 3rd line engineers to provide 24*7 support for Contact Centre technologies including Genesys, Cisco UCCE and Verint Call Recording solutions.Technical Prime for Major incidents.Vendor engagement and Management.Change Management.On-Boarding of new technologies.Hands on fault diagnosis and resolution of Cisco and Genesys Contact Centres and associated technologies.Team Mentoring and Personal Development.

Bracknell

3rd/4th Line fault resolution and problem solving for all Contact Centre products.Working with Vendors and support partners for faults and issue resolution within agreed customer SLA's.Proactive maintenance of all CCS platforms, patching, upgrades and network logging.Technical and design input in a variety of projects working within set project timelines.Major software upgrades, server upgrades and introduction of new hardware into the network.Testing of new… Show more 3rd/4th Line fault resolution and problem solving for all Contact Centre products.Working with Vendors and support partners for faults and issue resolution within agreed customer SLA's.Proactive maintenance of all CCS platforms, patching, upgrades and network logging.Technical and design input in a variety of projects working within set project timelines.Major software upgrades, server upgrades and introduction of new hardware into the network.Testing of new software/upgrades/patches for Cisco, and Microsoft technologies.ICM/IPCC customer integrations, working as part of a team to implement a new customer's contact centre solutions.Faults Manager, holding weekly team meetings, management reports, escalation and prioritisation of work. Show less

Reading, United Kingdom

Migration of Nortel IN to Cisco ICM Cisco ICM and Nortel IVR provisioning.

Reading, United Kingdom

Consultant for Onyx software, including business process mapping, project management and implementation of Onyx Customer Centre.

Oxford, United Kingdom

Implemented Onyx Customer Centre 5.0 CRM project for Direct Science Marketing.

Reading, United Kingdom

Responsible for all aspects of CRM software implementation, e.g. business process mapping, software configuration and customisation and project management.

Hemel Hempstead, United Kingdom

Responsible for the creation and operation of the European Solution Centre. Providing content for channel marketing programs and internal training of both Sales and Technical staff.Production of White Papers.Strategic and tactical planning.Lecturing at 3Com University.