Nigel Hay work email
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Nigel Hay personal email
A specialist in launching new ventures and transforming existing businesses with over 25 years in digital media, telecoms and Fintech in roles such as CTO, COO and CPTO. Nigel is a delivery focused technologist, product evangelist and operational leader, passionate about lean and agile methodologies who can blend these with traditional waterfall and bespoke partner delivery approaches. A track record of directing major (£50 – 100m) programmes for large corporates like Sky, EE, KPN and Sprint; establishing Groupwide PMO delivery practices across diverse stakeholders, methodologies, infrastructure and people. Experienced in resolving conflicting priorities, motivating teams, promoting collaboration and driving excellence across the business.
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Chief Product Engineering OfficerGobeyond GroupCanada -
Chief Product And Technology OfficerGobeyond Group Oct 2023 - PresentSan Juan, Pr, UsAt GoBeyond Group we are disrupting the market. I lead an outstanding team with a mission to wow our customers and merchants with beautifully crafted experiences and above all, a compelling value proposition. Our proprietry data led rewards platform has been developed in association with global financial powerhouses like VISA. In our first market we are delivering 2X growth to merchants and we have seen phenomenal customer growth over the last 2 years; the best part? Its completely free to customers! We have zero churn - simply link your card and we increase you purchasing power by up to 12%.Thats our B2C proposition but over the last year we have been focused on developing our B2B proposition and we will be launching new markets through next year. Exciting times!! -
Chief Product & Technology OfficerSmg / Gustazos / Gustitos Go Oct 2021 - Nov 2023
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Head Of Technology @ Xpon DigitalXpon Technologies Mar 2021 - Oct 2021Brisbane, Queensland, AuLeading Technology at Xpon Digital -
CptoFintech Startup Jun 2020 - Mar 2021Leading Product & Technology • Design & build of Product and Technology Strategy for challenger bank with focus on GCP based data platform to drive nudge theory, personalisation of experience and real-time data driven Banking Operations Centre. • Embedded compliance by design into scaled agile delivery model through tooling automation (Jira, Confluence, GitLab)• Built teams across Portugal (UI/UX), London (Software Engineering) and US (bank acquisition, mortgage advisory) to deliver full stack personal banking architecture based on composable banking, microservices and SaaS service infrastructure. • Developed business overview for investors and stakeholders covering launch product roadmap including prototypes across web (React Native), iOS (Swift) and Android (Native)
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Program DirectorNow Tv May 2019 - Jun 2020Isleworth, London, Gb• £30m+ Technology programme involving integration with BT to provide Now TV services on BT Devices (Youview) and existing Now TV Devices. • Program spanning most technology functions from front end apps through to back end OTT platforms, standing up new Content Supply Chain platforms and upgrading existing broadcast appliances to allow move to new encoding formats. -
Program Director (Contract)Dazn Oct 2018 - Apr 2019London, London, GbDirecting the Technology Expansion Program to introduce a further 300 developers into a new Amsterdam based office including transformation of existing HR ERP platform across the group from contracts and commercials through to release. Supporting the company restructure into two disparate entities providing transition Service Agreements between parties for E2E Technology estate. Ensuring GDPR compliance for HR Platforms through internal audit in association with security and legal. -
Program Director - SkySky May 2015 - Oct 2018Middlesex, England, Gb• Led Sky’s real-time Data Analytics Platform development to deliver personalisation, data analytics, advanced adtech and business intelligence across flagship products and multi territories.• Led the Sky international integration programme across Europe including setup of PMO, definition and agreement of governance enabling transformation of in country propositions / products and business support processes: £55 million initiative.• Established and directed one of Technologies most strategic initiatives to transform premium service delivery to digital only and All IP from DTH. Reporting to Austrian Board and Group CTO. • Managed End to End lifecycle of the Sky Kids App launch. Led selection of UI/UX agency and agreement of contract and schedules with successful delivery into trial in ~ 6 months. -
Advisory Board MemberLotus Innovations Ltd Mar 2012 - Jan 2016Supporting a Revolutionary and disruptive Ad Tech targeting platform powered by analytics to allow extremely personalised dynamic ad insertion and feedback loops in real-time for agencies and campaign managers. Successful buy out offer in early stage to major European Telecoms operator to power move into ethnic content market
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Head Of Business ChangeMosaic Island Mar 2015 - May 2015Bristol, GbInterim role to help Mosaic Island develop a new 'Build' practice to provide digital transformation delivery capability to businesses including PMO implementation, corporate governance, operational model blueprinting and re architecture. -
Cto & CooUpsource Mobile Services Jan 2013 - Mar 2015● Development of business strategy, translation to operational model, implementation of technology, processes and integration with Sprint and launch in 9 months.● Setup business development processes and created sales collateral for B2C & B2B channels. Secured two anchor clients and guided them through business planning, investment and go to Market.● Supported the CEO with preparation of investor pack, financials and investor pitches.● Vendor selection, contract negotiation and agreement of MSA, PSA, SoW● Development and management of integrated launch plans covering core platform, online presence, credit check, payment gateway/acquirer, fulfilment, VAS, Carrier and Client delivery● Alignment of technology roadmap with corporate strategy and commercial opportunities.● Business development for MVNO 2.0 model including VoD, M2M, Mobile Money, e Health, Financial Services etc...
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Launch DirectorUpsource Mobile Jul 2012 - Jan 2013UpSource Mobile Services offers MVNE/A services to enable MVNO's across the USA. We provide access to Sprints nationwide network including its high speed LTE infrastructure, a highly flexible market leading OSS/BSS layer supporting postpaid, prepaid and prepayment models across mobile, fixed, internet, utilities and much more.Our custom built website can be tailored and branded to provide both a marketing and self service online presence with mobile support from a single content managment system with multilanguage support. Pre integrated with fulfillment services, credit checking, payment processing and our OSS/BSS layer this allows for rapid market entry and reduces time to market for new products and services.These services are reinfoced by market leading Contact Centre services and state of the art IVR, telephony and CRM systems. From here custom built loyalty, retention, campaign management and other services can be customised to individual brand needs.With a focus on the MVNO 2.0 business model we work with our partners to integrate innovative value added services and products to ensure mutual success.
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Programme DirectorLebara Mobile Dec 2011 - Jul 2012London, Gb Organisational design and recruitment of dedicated technology delivery team (12 FTE) Overall responsibility for Lebara’s largest initiative to implement new service control, charging, IVR and Voicemail platforms for all MCO’s Managed all vendor/3rd party contracts and governance Developed business readiness testing framework, process and country briefings for country engagement with MNO and MCO. Managed complex integration of web and IT systems from design to launch Developed and agreed governance structure with CxO level management. Designed strategic portfolio management processes across all member companies and products Managed portfolio of programmes including IN deployment, MMT, prepaid credit cards, content propositions, voice, sms & data product enhancements, ATM topup, retail channel expansion & MVNE. Successful delivery of postpay billing capability for UK including technology platform, marketing, retail channels, customer service and launch campaign. Completed programme planning for rollout of content and data proposition to group footprint. Developed PCI compliance plan and gained approval for Lebara Group. -
Group Head Of Project ManagementLebara Mobile Jun 2010 - Dec 2011London, Gb -
Chief Technology OfficerInjaz Telecommunications May 2008 - May 2010Working for one of the first Enhanced Service Providers (ESP) in the Oman market, I was responsible for the complete scope of the Technology function in this start up environment. I defined the organisation, technology strategy, high level architecture, IT Infrastructure Service Management layer and OSS and BSS layers. I performed the initial license analysis issued by the local regulator (TRA) and was instrumntal in regulatory discussions. I also led the technical negotiations with the MNO’s and have been leading the due diligence work with potential MVNE partners. I have also initiated a project to look at BPL feasibility for the Oman market including a full business case, opportunity assessment, products and services definition including converged services with the ESP. I have more recently pioneered the development of a business case for ISP for the Oman market on a resale basis (VISP) and have completed the regulatory application for licensing of this service as a class 2 reseller which has just been approved.In addition to my role as CTO I was also responsible for all HR issues and business planning covering all aspects of the business including Brand, Marketing, Product Development, Sales & Distribution and Customer Service. I had a hands on role in shaping the strategy in each of these areas and ensuring plans were in place to co-ordinate activities between these teams across the business. I regularly deputised for the CEO in his absence and was heavily involved in the shareholder relationship and associated board meetings.
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FounderCreuse Building & Renovations Sep 2005 - May 2008After various Orange / FT re-organistions I decided to take some time out in France where I had an old property to renovate. This was completed after a little over a year but I stayed in france and started a renovation company to enable me to help other ex pats looking for relocation support ( translation / planning processes and renovation ). Two other major renovation projects were successfully managed on time and within budget.
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Solution ArchitectOrange Sa 2004 - 2005Responsible for the co-ordination and agreement of technical architecture across all orange european member companies for major data and services consolidation projectResponsible for articulating and presenting technical architecture strategy to member comapnies and gaining buy inResponsible for driving change in supplier technology raodmaps in line with commercial objectivesResponsible for ensuring alignment with commercial business strategy and delivery roadmapSpecialised in architecture for content delivery to mobile devices, web access / portal , personalisation etc..Experienced in bearer services using both circuit and packet switched standardsExperienced in network layer elements and specialist in IT/ Network convergence
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Global Products & Services Programme ManagerOrange Uk 2003 - 2004I was asked to tackle the emerging problem of group projects requiring implementation in the UK.Recruited a small team and defined processess to allow group projects to be accepted locallyAchieved stakeholder buy in despite adverse conditionsManaged overall Global Products and Services portfolioDealt with complex political issues and misaligned delivery prioritiesTurned around existing 'stalemate' situation into successful delivery programmeEnsured co-ordination between european member companies.
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Senior International It ConsultantOrange Pcs 1998 - 2003In this role I provided technical consultancy support for new license bids, partnerships, MVNO's and other ad hoc consultancy requests on an international basisIn the event of successful bids I stayed in country to fulfill senior management positions in the critical startup phase. These are listed seperately
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Head Of OrangeworldOrange Sweden 2000 - 2001Originally part of the initial bid team responsible for product definitions and technical sections specialising in the exploitation of 3G and converged services available from within the consortium. Managed the implementation of all IT office systems and applications including RFI / RFQ selection processes, contract negotiation.Designed IT organisationHeaded up Orangeworld product developmentEnsured technical delivery underpinned but also drove commercial roadmap where possibleDeveloped IT strategy
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It DirectorOrange Thailand 1999 - 2000New venture startup in a difficult cross cultural environment. I was part of the initial team sent in country to perform due diligence on our partner. Once complete I designed the technical organisation, defined technical strategy, defined and managed multi million pound budgets , negotiated outsourcing agreements and contracts with suppliers for all elements of technical delivery etc...
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It Services ManagerKpn Orange 1996 - 1999Brussels, BeResponsible for implementation, planning and management of Office Infrastructure, Operations, Helpdesk and Service Management, Database Admin, Data Networks and Systems acceptence ( OAT )Designed and implemented structure in terms of staff and processes for all functional areasSelcted and developed staffManaged contracts including definition of work statements, SLA's and change management processesLead, motivated and developed staffDeveloped and maintained resource plans work forecasts and budgetsManaged systems to conform to agreed service levelsEvaluated and negotiated contracts for products and services -
Group It Operations ManagerOrange 1994 - 1996Issy-Les-Moulineaux, Île-De-France, FrI was responsable for the day to day running of operations including data centres, budgets, organisation development ,operational strategy and alignment with business objectives. 20+ staff and budgetary responsibility of million+
Nigel Hay Skills
Nigel Hay Education Details
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Queen Victoria Military Boarding School
Frequently Asked Questions about Nigel Hay
What company does Nigel Hay work for?
Nigel Hay works for Gobeyond Group
What is Nigel Hay's role at the current company?
Nigel Hay's current role is Chief Product Engineering Officer.
What is Nigel Hay's email address?
Nigel Hay's email address is ni****@****ail.com
What schools did Nigel Hay attend?
Nigel Hay attended Queen Victoria Military Boarding School.
What are some of Nigel Hay's interests?
Nigel Hay has interest in Children, Mobility And The Future, Civil Rights And Social Action, Oh And Running, Environment, Education, E Everything, Poverty Alleviation, Science And Technology, Cooking And Sightseeing.
What skills is Nigel Hay known for?
Nigel Hay has skills like Mobile Devices, Telecommunications, Strategy, Integration, Product Management, Outsourcing, Start Ups, Management, Crm, Program Management, Change Management, Mvno.
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