Nigel Johnson Email & Phone Number

Menifee, Ca, Us

Provide essential system and network administration support for network hardware, data storage equipment, virtual desktop hardware and software, printers, workstations, and other network connected devices and associated software in support of Customer.Serve as a liaison with customers on daily operational requirements, assess their needs, provide assistance, and resolve their problems.Research and recommend solutions in response to customer reported incidents to resolve hardware/software interface and interoperability issues.Mange work order and incident trouble ticket requests submitted in Remedy.Respond to complaints, maintain accounts, process equipment and system access requests.Provided remote and onsite IT support to customers aboard Camp Pendleton in reference to Active Directory (AD), Network, Windows server and all system hardware and software issues.Maintain system functionality, administer the installation and integration of system fixes and updates.Reimaged laptops using IPV4 Pre-boot Execution Environment (PXE) boot; Side loads, and Operating System Development (OSD).Perform Quality Control checks after any work has been completed on a customer’s workstation.

First contact for initial point of entry for support requests within the 24/7Tier 1 service desk at the Support Center.Field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies.Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request.Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues.Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed.Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues.Ensure tickets are logged for all support requests entering the support center.

Temecula, California, United States

Created SharePoint communication and team sites.Managed SharePoint site permissions to include library content by implementing access control measures using the least privileged method.Created and Maintained workflows in SharePoint and ensured compliance with the organization’s policy.Troubleshooted and resolved SharePoint issues and malfunctions.Managed Azure Active Directory, Microsoft Exchange, and Microsoft Endpoint Manager.Identified, investigated, and resolved user software and hardware problems.Performed PC Tune-Up's, ensuring all workstations have the latest updates and security patches.Maintained knowledge of technological innovations and trends.Performed preventative and corrective maintenance on industrial Inkjet printers.Managed the company's cloud storage (OneDrive).Managed all technical support help tickets.

San Diego County, California, United States

Served as a Precision Weapons Technician to the Ordnance Officer regarding ordnance maintenance.Managed ordnance maintenance cycle to ensure maximum availability of ordnance assets insupport of company operations and training.Conducted preventive maintenance checks and services according to policy, procedure, andtechnical publications.Performed and/or coordinate through authorized level of maintenance activity, corrective maintenance tasks required to restore equipment to operational condition.Performed inventories of (2,268) Stock List-3 items, ordering all deficiencies, ensuring the unit is properly equipped to support any mission requirements.Managed the maintenance production report and preventative maintenance checks and services report to maximize efficiency of the maintenance process and to ensure all ground ordnance equipment is mission capable and ready for deployment.Trained (6) customers on Oracle's database, Global Combat Support System-Marine Corps (GCSS-MC), to ensure that labor and product inventory was documented appropriately.

United States

Provided technical expertise and advice concerning all matters related to infantry weapons repair and operations. Monitored daily and weekly maintenance reports, validated transactions, ensured source document accuracy, identified requirements, and corrected discrepancies. Planned maintenance workload of all preventative maintenance activities based on maintenance priority, availability of parts, tools, and personnel capabilities. Managed monthly calibration reports, maintained controlled records, and timely calibration of all equipment gages and equipment requiring calibration. Performed organizational and intermediate level preventive/corrective maintenance on all Table of Authorized Material Control Number (TAMCN) systems and associated gear. Trained in required physical security measures for Armed, Ammunition and Explosive items. Conducted command level briefings regarding weapon management. Provided training and guidance to personnel under my leadership.

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism

Information Technology Support Specialist, Information Technology

Bachelor Of Science - Bs, Business And Financial Planning