Nigel Lee Email & Phone Number

El Segundo, Ca, Us

• Key member in the New Product Development team to anticipate and proactively manage product quality, durability and reliability issues and improvement opportunities.• Developed plans for preventing and addressing quality, durability and reliability issues and drive key lessons learned into the NPI process.• Worked closely with New Product Development teams to define and execute quality goals, including identification, definition, implementation and tracking of Critical-to-Quality (CTQ) attributes and acceptance criteria.• Utilize quality analytics tools to validate resolution of any issues to ensure quality goals are met and sustainable.

Rolla, Missouri, Us

• Implemented and executed SPC practices to monitor, stabilize, and improve manufacturing processes.• Led root cause analysis on crossfunctional teams for non-conformances and corrective action requests, as well as implementing CAPA resulting from investigations.• Oversaw execution of quality systems during new product development to ensure smooth transition from Beta to manufacturing environments• Executed change control process as technical team lead• Created and reviewed FMEA and control plans• Conducted periodic trend review to preemptively identify trends and anomalies• Created quarterly customer data packages of quality metrics

Tustin, Ca, Us

• Assisted with the development of product technical specifications• Developed testing procedures of products to ensure customer experience of products is satisfactory• Performed root cause analysis of product failures in the field to support continuous delivery of quality products to customers• Supported New Product Introductions with extensive travel to contract manufacturers in Shenzhen, China• Participated as a member of the Material Review Board to review and disposition supplier related non-conformances as required• Initiated and followed-up Supplier Corrective Action Requests (SCAR) to ensure complete and effective root cause analysis and corrective action implementation.

Kalamazoo, Mi, Us

Post Market Quality Assurance Failure Investigator• Communicated with customers, field service technicians, and sales representatives to gather information for product failure investigations• Performed root cause analysis of product failures in the field to send relevant information to the FDA and similar agencies.• Gathered and analyze data to identify opportunities for quality improvements• Documented investigations in accordance with procedures within complaint handling systems• Worked with multi-functional teams to drive resolution for product complaints• Trended product malfunctions to drive changes and improvements in product design through post market data analysis.

Louisville, Ky, Us

• Worked with a 7 person team operating a plaque making line• Helped reorganize production process to incorporate new machines and layout to increase output rate and reduce handling damage• Completed initial design on a machine for production line to streamline process and improve production rate

West Lafayette, In, Us

• Co-authored an article on indigenous engineering and technologies and submitted for peer review in the International Journal of Sustainable Development and World Ecology • Collaborated on and gave a presentation at the National Women’s Studies Association Conference 2010• Conducted a literature review with another research assistant for the article