Responsible for overseeing all aspects of operations of the service department with emphasis on achieving maximum profitability while focusing on customer retention. Provide leadership for a staff of 18 Service Writers, Drivers, Technicians, Parts Personnel, and Shop Assistants. Hold additional accountability for logistics, facilities maintenance, and marketing of service and promotional programs. Operations Management ▬▬▬▬▬▬▬▬▬▬✔Grew the department to 1350 billed hours per… Show more Responsible for overseeing all aspects of operations of the service department with emphasis on achieving maximum profitability while focusing on customer retention. Provide leadership for a staff of 18 Service Writers, Drivers, Technicians, Parts Personnel, and Shop Assistants. Hold additional accountability for logistics, facilities maintenance, and marketing of service and promotional programs. Operations Management ▬▬▬▬▬▬▬▬▬▬✔Grew the department to 1350 billed hours per month, the highest volume Harley Davidson service department in Alabama and ranked in the top 3% of dealers in the country. Achieved XXX% of 2021 retail sales, billed hours, and profit goals.✔Consistently maintain 100% acceptance rate for Harley Davidson warranty claims submissions. ✔Department averages $XXX per work order (industry standard is $XXX) and $XXX in parts per work (industry standard is $XXX).✔Technician staff is currently running at XXX% proficiency and XXX% efficiency based on new processes instituted to streamline their time to complete work.✔Maintain a XX% Customer satisfaction rate, 4 points above the national standard.Select Projects▬▬▬▬▬✔Developed a high-performance enhancement motor program to offer upgrades to existing customers.✔Turned the service department drive up into a showroom to include parts for sale.✔Instituted sales processes for service writers including add on and upselling strategies to increase average ticket.✔Developed a technician training/mentoring program for the dealer group to ensure quality of technicians going to each of the 6 stores.✔Introduced and developed value add partnerships with non-Harley-Davidson products/services for additional customer retention.✔Institute an automated text follow-up system to contact customers regarding their service status. Show less

Proactively recruited as a General Sales Manager and promoted to General Manager within the first X months tasked with turning around operations of a failing store. Direct all facets of the business including sales, service, parts, clothing/accessories, and finance. Spearhead all aspects of business development initiatives, operations, special projects, CSI, marketing, advertising, inventory management, program management, contract management, strategic planning, and fiscal results. Manage a… Show more Proactively recruited as a General Sales Manager and promoted to General Manager within the first X months tasked with turning around operations of a failing store. Direct all facets of the business including sales, service, parts, clothing/accessories, and finance. Spearhead all aspects of business development initiatives, operations, special projects, CSI, marketing, advertising, inventory management, program management, contract management, strategic planning, and fiscal results. Manage a staff of XX.Operations Management ▬▬▬▬▬▬▬▬▬▬▬▬✔Strategize with department managers to plan and implement objectives for achieving sales and gross profits. ✔Sold XX units in April 2017, the first time more than XXX units were sold in over XX years. This was achieved while the facility is undergoing a full facility renovation. ✔Maintained Elite Dealer Status with Harley-Davidson Finance Corporation every year during tenure.Select Projects▬▬▬▬▬▬▬▬✔Took over an underperforming failing store and quickly grew revenues to $XXMM, making it the #X volume dealer in Alabama. ✔Changed the sales culture of the dealership and increased back-end financing gross average from $XXX per copy to $XXXX per copy. Show less

Proactively recruited to oversee the entire F&I function for a high volume dealership. Primary accountabilities included finalizing delivery of vehicles, optimizing cash flow, protecting the dealer/minimizing risk, and maximizing profits. Reviewed purchase orders, customer statements and credit reports, presented sales proposals and effectively negotiated with clients.✔ Increased finance margins by 8.6% and generated overall annual revenues of $X.XM.✔ Established and implemented new… Show more Proactively recruited to oversee the entire F&I function for a high volume dealership. Primary accountabilities included finalizing delivery of vehicles, optimizing cash flow, protecting the dealer/minimizing risk, and maximizing profits. Reviewed purchase orders, customer statements and credit reports, presented sales proposals and effectively negotiated with clients.✔ Increased finance margins by 8.6% and generated overall annual revenues of $X.XM.✔ Established and implemented new finance sources including creative financing options. ✔ Developed and maintained finance processes and procedures that effectively protected the financial assets of the dealership. ✔ Trained all staff on how to sell credit, insurance and warranty products resulting in an increased penetration rate of 64.5%.✔ Work across diverse, cross functional teams to leverage and share best practices resulting in significantly decreasing staff turnover and increasing efficiencies.✔ Led team to HD Elite Dealer Status in finance for 12 consecutive months.✔ Streamlined finance and sales processes which increased deal efficiency and timeliness by 12% while maintaining gross margins.✔ Led finance department to $X.XXM in retail sales for 2014. Show less

Accountable for overseeing sales and finance for a high-volume dealership with revenues in excess of $26MM annually. Responsible for business development, operations, special projects, customer service, marketing/advertising, inventory control ($3.5MM), purchasing, contract management, vendor relations, program management, strategic planning, and budgets including P&L. Managed a staff of 15. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Led the store to… Show more Accountable for overseeing sales and finance for a high-volume dealership with revenues in excess of $26MM annually. Responsible for business development, operations, special projects, customer service, marketing/advertising, inventory control ($3.5MM), purchasing, contract management, vendor relations, program management, strategic planning, and budgets including P&L. Managed a staff of 15. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Led the store to Harley-Davidson's Diamond Level Retail Finance Award (the highest award) for generating $15MM in retail finance contracts in 1 year.✔Utilized a top-line sales and operations management approach and increased sales 11.9% within the first 10 months.✔Maintained Harley Davidson Elite dealer status 27 months straight. ✔Developed marketing plan and processes for dealership events and dealership partnered events.Select Projects▬▬▬▬▬▬▬▬✔Managed a large contract for municipal leases for police motorcycles.✔Introduced a CRM program for sales associates to proactively contact and/or follow up with customers. Increased sales penetration by 11% year over year.✔Analyzed market and competition trends and implemented innovative programs, increasing finance gross profit by $73K YTD. ✔Co-created the new onboarding process for new hires.✔Established a pre-owned intake and sales process to maximize the margins and the quality of the inventory.✔Grew contract funding through Harley-Davidson Financial Services by over $1MM or 12% from the previous year.✔Established and implemented new finance sources including creative financing options. ✔Developed and maintained finance processes and procedures that effectively protected the financial assets of the dealership. ✔Trained all staff on how to sell credit, insurance and warranty products resulting in an increased penetration rate of 64.5%.✔Streamlined finance and sales processes which increased deal efficiency and timeliness by 12% while maintaining gross margins. Show less

Directed all financing and leasing activities for two dealer locations. Also held accountability for managing sales for new and pre-owned vehicles. Managed a staff of 12. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Led Gables Motorsports to 2011 and 2012 American Honda Council of Excellence (1st time since 2008).✔Increased Unit sales by 41% and total sales by 34%.✔Increased retail financing approvals by 37% and finance gross margins by 26%.✔Consistently met… Show more Directed all financing and leasing activities for two dealer locations. Also held accountability for managing sales for new and pre-owned vehicles. Managed a staff of 12. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Led Gables Motorsports to 2011 and 2012 American Honda Council of Excellence (1st time since 2008).✔Increased Unit sales by 41% and total sales by 34%.✔Increased retail financing approvals by 37% and finance gross margins by 26%.✔Consistently met or exceeded sales goals established by the company and manufacturers.Select Projects▬▬▬▬▬▬▬▬✔Worked closely with customers selling warranties, gap insurance and financing increasing retail sales to $1.7MM.✔Instituted F&I procedures and Red Flag Rules compliance. Show less

Managed all financing and leasing activities for this active dealership. ✔ Qualified the store for American Honda Finance Council of Excellence.✔ Developed and streamlined finance and funding processes.✔ Expanded funding sources and developed leads for new sources of financing.

Managed all financing and leasing activities including hiring, training and motivating 6 Finance Managers and 33 sales staff. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Finance Manager for the team that set world record for most units sold in a one-month period (792 for Honda).✔Hold the record for highest individual finance gross revenue of $1.98MM for the Honda Powerhouse since its opening in 2003.✔Averaged $1.3MM per year in retail sales individually in… Show more Managed all financing and leasing activities including hiring, training and motivating 6 Finance Managers and 33 sales staff. Business Development Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Finance Manager for the team that set world record for most units sold in a one-month period (792 for Honda).✔Hold the record for highest individual finance gross revenue of $1.98MM for the Honda Powerhouse since its opening in 2003.✔Averaged $1.3MM per year in retail sales individually in finance during 2005-2009.✔Led Store to Honda Council of Excellence 6 Consecutive Years.Select Projects▬▬▬▬▬▬▬▬✔Increased average back-end profit 23% through enhanced staff training on product knowledge and improved sales techniques. Show less

Accountable for providing support and leadership to over 150,000 troops during Operation Enduring Freedom and Operation Iraqi Freedom overseeing operations in support of deployment initiatives including training, scheduling, equipment procurement, logistics, and budgeting. Honorably Discharged Veteran.Select Projects▬▬▬▬▬▬▬▬▬✔ Served as liaison to deployment operations, military personnel, civilian personnel, and commercial transportation companies.✔ Ensured implementation… Show more Accountable for providing support and leadership to over 150,000 troops during Operation Enduring Freedom and Operation Iraqi Freedom overseeing operations in support of deployment initiatives including training, scheduling, equipment procurement, logistics, and budgeting. Honorably Discharged Veteran.Select Projects▬▬▬▬▬▬▬▬▬✔ Served as liaison to deployment operations, military personnel, civilian personnel, and commercial transportation companies.✔ Ensured implementation and operations of security and emergency response plans and procedures. ✔ Conducted briefings and provided advice and recommendations to senior staff and management.✔ Assisted in identifying, developing, implementing and maintaining processes which reduced risks and limited risk exposure.✔ Monitored vendors and contractors to ensure that they efficiently provided services while staying within budgetary limits. Show less