Nigel Richardson Email & Phone Number

London, England, United Kingdom

Adapting to change at a deeper level is hard. It challenges us at a fundamental level. Who am I? Do I have faith in the future? Do I believe in myself? The challenge of change is only getting harder and more and more frequent.Organisations are challenged from multiple angles, requiring a significant shift in mindset about what a good strategic plan and execution looks like. At an individual and team level, these times test our resilience as we look to understand an increasingly changing world and take positive action to survive or even thrive!Adapt and Exceed combines process and psychological domains to coach adaptation to the future. This could be at an individual 1 to 1 level, understanding your current behaviours or preferences. Maybe we are working with a team that wants to explore their future together through a stimulating LEGO® Serious Play® workshop. Or we could be Refining, Deploying and Executing your Breakthrough strategic goals at an enterprise level.Get in touch and see what we can offer for you.

London

Advisory and coaching of Breakthrough Strategic Refinement, Deployment and Execution.Client highlights include multi-year partnerships with:- $5B Global Port Management Company- $23B Distribution Business

London

Application of the AQai framework and platform to help develop adaptability at all levels

London, United Kingdom

United Kingdom

Leading the deployment of Operational Excellence projects and capability within the Claims and Global Risk Solutions business units.

NIR Consulting delivers transformation at individual, team and company levels.Portfolio included:U.K. MoD - Operational Excellence Leader 14 monthsLeading a startup team providing Continuous Improvement solutions as part of a large scale transformation within an IT services environment.NGA HR - Lean Sigma Master Black Belt 16 monthsCapacity improvements along with the set up and interim leadership of consistent global operating models for Commercial and Ops Readiness functions with the Service Implementation business.Hailo - Head of Global Operational Improvement 6 monthsResponsible for the development of a city operating model as an enabler of ambitious growth plans for this ambitious Taxi App tech start up.Tesco Direct - Product Owner 6 monthsOwnership of the Delivery Options Engine within the redevelopment of the Tesco Direct Ecommerce platform. Main interface between operations and IT development utilising Agile development processes.Revive Associates - Lean Sigma Consultant - 4 monthsProduct Rationalisation & Commercial Process Improvement supporting a Private Equity driven business turnaround - UK & Northern France100% Effective Training Associate- 6 monthsLean Six Sigma & Business Improvement Training and Coaching - London

Accountable for all aspects of the turnaround of the Microsoft business unit leading an extended team of direct, matrix and billable resource in the supply of secure software certificates of authenticity to a global IT supply chain customer base. Leadership of a network of Commercial, Project and Operational teams across multiple Global locations.- Led business turnaround to a sustained A grade relationship in customer’s own measures- Applied customer insight techniques such as Net Promoter and Customer Advocate Programmes to improve relationships and champion improvement internally- Established and lead a new independent quality function improving performance from 3.5 to 5.5 Sigma (significant yearly cost saving) - Lead the innovation of a digital authentication solution with a matrix team across marketing, IS, and external consultancies. Delivered De La Rue’s first successful sale of this solution- Established Microsoft Programme office that delivered across a comprehensive programme covering NPI, technical change, supply chain improvement and cost reduction; successfully supporting the Microsoft launch of Windows 7

Heathrow

Leadership roles within operations and strategy:Heathrow Operations: Performance Improvement Leader Leadership of a team of 13+ Lean Six Sigma project managers whose remit was to support Operations in rapid project activity with resolution targets ranging from 3 months to hours.Solutions LeaderMulti Airport operating model development and passenger flow improvementLead the definition of the "future state" passenger flow and supporting operating model. Worked with airport leadership to define the people, process and technology change to deliver the expected future state

Led people and process aspects of a data warehouse implementation from business requirements through to job design, training and interventions to change the culture of evaluating product performance, from a mentality of “pass fail” to evaluating against historic tends.Led the complex technical transfer of product production to a third party location in India driven by urgent need to increase capacity to meet HIV supply commitments to Africa and other developing regions. Delivered across a matrix team of 30+ individuals world wide.This required business critical root cause analysis of why previous transfer attempts had failed and was delivered in record time. Programme won the Supply Chain Excellence recognition award.

Internal Lean Six Sigma Black Belt consultant leading improvement projects, kaizen workshops and embedding Lean Six Sigma principles. Extensive application of leading and coaching individuals and teams in Lean and Six Sigma tools as part of DMAIC or DMADV projects.- Delivered 20% reduction in waste, 50% reduction in cycle time and cost avoidance of 25 heads as Black Belt consultant in GSK leading cross functional matrix teams of up to 30- Business Change support of site wide SAP upgrade

Led a team of training and business process experts as part of embedding recent SAP implementation and delivering logistics best practice with a key focus on the MRP2 planning processes.

Msc, Occupational Psychology

Bschons, Psychology