Nigel Rigby Email & Phone Number

Santa Clara, Ca, Us

Shelton, Ct, Us

Full P&L responsibility for $45,000,000 enterprise and core service business covering western US and Canada driving business development at numerous global Fortune 500 companies. Collaborated with business development to drive strategic business solutions for customers. Coached organization in growth mindset and developed area managers into new leaders. Upgraded and leveraged talent by identifying critical skills and competencies necessary to provide best-in-class customer support. Managed staffing decisions for 110-person team to ensure hiring and deployment of talent consistent with total customer value strategies. • Exceeded AOP plan and increased billable revenue by 15%. • Created strategies, budgets, and accurate forecasts to execute business plans and deliver on commitments.

Shelton, Ct, Us

Maintained full P&L responsibility for $35,000,000 enterprise-level service business. Executed business development initiatives and built strong relationships across multiple levels of clients and internal organizational stakeholders. Oversaw and managed headcount and other budgeted expense/revenue plans to improve overall profitability. Created pipeline of talented and knowledgeable individuals to develop into future leadership roles. Hired 50+ staff into organization in six-month period. Facilitated continuous investment in meetings with customers, assessing level of satisfaction through both measured KPIs and general satisfaction. Assessed customer value drivers to translate into product and service offerings. • Led direct oversight and management of $30,000,000, $150,000,000 over 5 years and largest ever for PerkinElmer, enterprise customer transition and implementation. • Designed and redeployed resources to meet business commitments and reinforce value proposition in marketplace.• Oversaw and guided all staffing decisions for 70-person team to ensure hiring and deployment of talent consistent with total customer value strategies. • Received Service Manager Award in 2018 given to a single leader in the service organization for exemplary service excellence.• One of 25 of 10,000 employees selected by leadership to attend Emerging Leaders Program.

Shelton, Ct, Us

Facilitated program management for OneSource Laboratory Services (including laboratory lifecycle management, multi-vendor equipment services, repair and maintenance, asset management, validation, lab IT, Informatics and laboratory relocation). Organized and conducted multi-site inventory audit. Developed and implemented quality systems, operational processes, and MMS. Directed strategic focus and facilitated continuous improvement projects using LEAN and Six-Sigma tools and methodologies. Interfaced with high-level stakeholders on regular basis to ensure program success. Led on-site training, executive business reviews, and quarterly meetings. Created and implemented KPI reports, ensuring achievement of key customer and business goals.• Supported pre-sales activities, ensuring proposed contracts executable at all times while identifying risks and timelines. • Coordinated and mobilized global support organizations.• Six Sigma Green Belt, LEAN and PMP trained

Shelton, Ct, Us

Cultivated relationships with customers across product lines, with goal of understanding business needs and providing ample support. Oversaw territory orders target and performance versus key target (exceeded every year). Developed and implemented process improvement, forecasting. and managing operating budgets (P&L). Ensured team of CSEs possessed adequate skills and instrument expertise to provide best-in-class service and support. Maintained ongoing communication and strong working relationships with peers to understand and manage resource availability/limitations. Interpreted warranty and service agreements and ensured resources deployed consistently with defined obligations.

Shelton, Ct, Us

Liaised between field and product areas for quality assurance on assigned products. Drove alerts identified in field to product groups and back to field. Ensured accurate information provided to field to anticipate and respond to actual and potential problems. Provided technical development of CSEs for particular product line. Acted as key point person for new product installations. Conducted timely and authoritative solutions to instrument problems by identifying, analyzing, and solving complex hardware and software issues.

Shelton, Ct, Us

Installed, maintained, verified performance, and repaired HPLC and AA equipment and software. Provided customer training in operation, maintenance, and applications. Drove sale of new maintenance contracts and agreements, upgrades, and training. Performed in top 5% of all field engineer metrics, including new business development, first call completion rate, and inventory management. Organized and led monthly team meetings and webcasts.

Master Of Business Administration - Mba, Business Administration And Management, General

Molecular Biology

Bachelor Of Science (B.Sc.), Cell/Cellular And Molecular Biology