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Nigel Wilson Email & Phone Number
Manager, Customer Support
at
Nelnet Diversified Services
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager, Customer Support
Location
Mississauga, Ontario, Canada
Company size
Who is Nigel Wilson? Overview
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Quick answer
Nigel Wilson is listed as Manager, Customer Support at Nelnet Diversified Services, a with 446 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Nigel Wilson.
Nigel Wilson previously worked as Manager, Customer Support at Finastra and Coach AAU Basketball Team at Inter-City Saints. Nigel Wilson holds Electronics Engineering Technology from Sheridan College.
Company email context
Email format at Nelnet Diversified Services
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Nelnet Diversified Services
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Profile bio
About Nigel Wilson
With over 10 years of experience as a Manager, Customer Support at Finastra, the global leader in financial software solutions, I am a contact center expert who delivers high-quality and efficient service to clients across Canada. I have a strong background in the Government, Financial and Technology sector, with many years of experience in customer service and support.My passion is to drive business growth and customer satisfaction through process improvement, data analysis, and cross-functional collaboration. I have successfully led and implemented several contact center transformation and optimization projects, resulting in significant cost savings and increased service levels. I am also a certified expert coach and facilitator, who empowers and develops my team members to deliver exceptional service and performance. My goal is to create a culture of excellence, innovation, and learning in the contact center industry.
Current workplace
Nigel Wilson's current company
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Nelnet Diversified Services
5 roles
Nigel Wilson work experience
A career timeline built from the work history available for this profile.
Manager, Customer Support
Formerly Davis+ Henderson/ Resolve Corporation/ Edulinx• Accomplished manager for Contact Centres in the Greater Toronto Area, Montreal and Ottawain accordance with Government and Financial Student Lending Contracts with Protected B and PERClevel clearance.• Ensured adequate contact center coverage to achieve service level targets, including scheduling, resourcing, budgeting and recruitment initiatives.• Optimized contact center productivity, achieved correct quality standards through data analysis. • Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery• Hires, evaluates, disciplines, coaches, motivates and provides regular feedback to Managers and CSR’s• Optimize Employee Experience scores by reinforcing promoter drivers and conducting root cause to apply corrective action toward detractor incidentsSkills• Customer Service• Troubleshooting• Leadership Development• Management Consulting• Technical Support• Engineering• Customer Relationship Management (CRM)• Auditing• Organizational Development• Quality Assurance• Payroll• Business Process Improvement• Product and Software Development• Product Management• Forecasting• Business Analysis• Finance• Program Management• Risk Management• Banking• Teamwork
Coach Aau Basketball Team
Inter-City Saints
Head Coach of Boys U17 Basketball Team that participates in the Ontario Basketball League. Leads practices and player development.
Customer Service Representative
D+H, Edulinx Canada Corporation
Handled inbound calls related to Student Lending- Subject Matter Expert for Student Lending Industry
Dec 2002 - May 2010
General Laborer
Worked in numerous departments in the Plant, in the Press Department and Finishing.
May 1999 - Sep 2002
2 education records
Nigel Wilson education
Electronics Engineering Technology
Sheridan College
Education record
Yale University
FAQ
Frequently asked questions about Nigel Wilson
Quick answers generated from the profile data available on this page.
What company does Nigel Wilson work for?
Nigel Wilson works for Nelnet Diversified Services.
What is Nigel Wilson's role at Nelnet Diversified Services?
Nigel Wilson is listed as Manager, Customer Support at Nelnet Diversified Services.
Where is Nigel Wilson based?
Nigel Wilson is based in Mississauga, Ontario, Canada while working with Nelnet Diversified Services.
What companies has Nigel Wilson worked for?
Nigel Wilson has worked for Nelnet Diversified Services, Finastra, Inter-City Saints, D+H, Edulinx Canada Corporation, and Kruger Inc..
How can I contact Nigel Wilson?
You can use AeroLeads to view verified contact signals for Nigel Wilson at Nelnet Diversified Services, including work email, phone, and LinkedIn data when available.
What schools did Nigel Wilson attend?
Nigel Wilson holds Electronics Engineering Technology from Sheridan College.
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