- Provide technical support for provisioned hardware and software via phone line, email, in-person request, and work ticket (Track-It! ITSM); - Perform diagnosis of hardware and software products via various terminal/shell and remote desktop tools; - Provide technical support during infrastructure hardware and software modifications; - Perform user permissions management for internal software via Active Directory; - Provide network connectivity and network-related support, including diagnosis/repair of basic network problems and network hardware/software reboots; - Develope, debugged, and modified computer programs for agency users based on business requirements of internal customers; - Diagnose and resolved software/operating system incompatibility issues;

- Provided technical support for provisioned hardware and software via phone line, email, in-person request, and work ticket (Track-It! ITSM); - Coordinated with third-party vendors and internal experts to manage projects provisioning agency partners with DMV hardware and software; - Performed diagnosis of hardware and software products via various terminal/shell and remote desktop tools; - Performed repair of hardware and software products by modifying and replacing components to fit user needs; - Provided and updated agency employees’ software via modern deployment technology (including Microsoft System Center Configuration Manager Client [SCCM], Chocolatey, and Microsoft ClickOnce); - Coordinated with infrastructure team to perform installation/upkeep of network capital and networked PC hardware/software; - Provided technical support during infrastructure hardware and software modifications; - Installed, modified, and supported terminal emulation software; - Performed user permissions management for internal software via Active Directory; - Provided network connectivity and network-related support, including diagnosis/repair of basic network problems and network hardware/software reboots; - Developed, debugged, and modified computer programs for agency users based on business requirements of internal customers; - Diagnosed and resolved software/operating system incompatibility issues; - Coordinated with internal experts and users to resolve application and database issues; - Trained coworkers in any of the above; - Maintained devlog and handled production control for source code of internal location/status update system

• Reconfigured and installed network switches for department• Aided in transition of department users to new credential naming convention• Aided in design of division’s intranet website• Reimaged department laptops for deployment to new users• Aided in users’ installation of and introduction to Microsoft Lync as well as troubleshooting• Consolidated division’s annual work productivity data into graphical format

• Reviewed contractors’ prequalification statements for approval with ConnDOT

• Filed construction contractors’ bid statements for projects advertised by ConnDOT• Converted supplemental forms for contractors’ prequalification statement to digital format

• Filed construction contractors’ bid statements for projects advertised by ConnDOT• Filed ratings of work done by contractors that have done business with ConnDOT