Nihad Johary Email and Phone Number

1. Adhere to Standard Operating Procedures and implement policies in accordance with US Department of State/ Bureau of Population, Refugee and Migration (DOS/PRM) guidelines for United States Refugee Admission Program (USRAP). 2. Keep accurate and comprehensive track of all physical files, medical forms, X-Rays, CDs and travel packets by registering all movements of incoming and outgoing files from the file room into the file tracking system “IFS”.3. Scan and attach medical forms, case comments and all required documents for post-USCIS cases to WRAPS. 4. Arrange physical files’ shipping to other locations under RSC MENA jurisdiction, to other RSCs or to the NRC, and complete necessary tracking of the shipments on the courier services provider’s website and via outlook and IFS. 5. Effectively communicate with different units within RSC MENA on requests of any case files, travel packets, or medical transmissions as required. 6. Conduct quarterly file inventory to ensure file locations are properly updated on IFS.7. Ensure consistency between the actions made on physical files and updates made on WRAPS. 8. Recreate physical files for reactivated cases sent back to RSC MENA by NRC.9. Assist in printing out and photocopying of medical forms upon request by the RFT unit.10. Ensure proper handling of physical files and documents.11. Train other personnel as needed.12. Meet daily targets as set by management; take action on quality control reports 13. Ensure, maintain and monitor confidentiality of all RSC matters following the United States Refugee Admissions Program (USRAP) standards of conduct and IOM data protection rules;14. Perform other duties or special assignments as may be assigned to ensure efficient processing and operation of the Resettlement Support Center and USRAP

- Refugees Iris Scanning- Refugees Document Photocopying - Helping other departments

Responsible for the medical filing room. Sorting the files in the room. o Entering and searching for files with the IFS " Information Filing System ". o Searching for files with WRAPS “ Worldwide Refugee Admissions Processing System “ o Making Copy of the files for the RFT "Ready For Travel " department o Getting files for the update department o Shredding no needed files o Keeping records in Excel sheet form and hard copy for the reference list o Keeping records in Excel sheet on the returned files for tracking and refence

o Check the food in quantity , quality , food scale and is on the right menu rotation orcycle which will be served on the airplane .o Make checking every food for passengers and crew , special food for passengers andservice equipment for each airplane is on the food transport vehicle.o Checking the trolleys, ovens and equipments by quantity and good for using.o Check with airplane crew if everything that they request was delivered on the airplane;then sign the invoice from the chief cabin.o Using the airport communication Alphabetical word list to contact with other about theairplane registration number and cities.o Supply the restaurants and cafes in the airport with food .o taking the HACCP course .o taking the Food poisoning and modern manufacturing practices course.

o Taking training One month in Carrefour Marina mall (Abu Dhabi)( September 2006).o Worked with pre-opening stage in Carrefour "City Mall","Sakhra Mall" and "MukhtarMall" (preparing the items on the system and the shelves, cashier equipments, andtraining cashiers on the cash .o Check if the system is ready to start the opening of the store.o Prepare all the reports for Department head , Business Cycle and Accounts Department.o Supervise all the cashiers, trolley boys and customer service staff.o Giving the key and allocate the counter for each cashiers.o Check customers needs so as the cashiers needs, and ensure the satisfaction of all thecustomers.o Ensure a perfect control on the floor .o Ensure a perfect communication with the CCO staff to perform a perfect follow up ofthe cashiers needs and customer needs.o Control the till line and ensure that no queues on the counters.o Control the cashiers allocation according to the flow of customers.o Check the trolleys and the trolley boys.o Taking store duty manager duties at the evening.o Controlling the store and problems.o Closing the store and all equipments and machines at time of closing .o Checking the sales and number of customer turn over .o Controlling the money change with the concerned person or company .o Responsible of all staff pages, all staff uniforms and new joiners.o Open the safes, count personally the cash kept inside and fill the appropriate "SafeControl" sheet and compare it with the previous total, if any discrepancy noticed weinform the department head.o Dispose loans and appropriate form for the opening cashiers, Customer service andCCO.o Get out all deposited cash of the previous day sales from the safe and group them to getout the Foreign currencies , cash note , cash coins , loans , credit card , gift voucher ,local purchase order.o Fill out the cashier deduction report, all departments sales report, sales per hour report,and Duty manager and Problems

o Responding and routing incoming telephone calls and dialing outgoing calls.o Receiving, sending and filling correspondence.o Receiving and transmitting messages to concerned staff and clients.o Updating staff information in terms of official and personal telephone numbers.o Keeping records ( Numbers & Addresses ) of all official government departments,hospitals, diplomatic missions and online companies in Jordan.o Perform routing checks to assure that all communication equipment and alarm systemare functioning .o Monitoring hotel’s occupancy to ensure availability of rooms.o Arranging conference room’s bookings and lease with hotel departments for anyspecific requirements.o Immediate responding to client’s requirements.o Provide support to other departments as requested .o Provide ad hoc maintenance support to hotels card reader system.o Assist upon request in providing I.T. support.o Provide guidance to Business center's foreign customers especially holders of Germanand Austrian nationalities.