- Coordinate, motivate and facilitate the completion of the projects with clients and project personnel ensuring all documentation has been recorded, invoices are settled and all relevant project data is effectively stored.- Engages new and past clients to conduct discoveries in order to better grasp their needs on an ongoing basis, onboard them to the translation portal as well as an assessment of their current project scope.- Develops and maintains a current client database with… Show more - Coordinate, motivate and facilitate the completion of the projects with clients and project personnel ensuring all documentation has been recorded, invoices are settled and all relevant project data is effectively stored.- Engages new and past clients to conduct discoveries in order to better grasp their needs on an ongoing basis, onboard them to the translation portal as well as an assessment of their current project scope.- Develops and maintains a current client database with frequent contact and follow up.- Achieve the project budget and meet or exceed target net margin by negotiating with project personnel and by keeping all relevant vendor information up-to- date.- Meet or beat all project milestones and project schedule by timely processing of project deliverables.- Track all project data and information and submit reports of activity.- Responsible for coordination of project documentation, which includes Translation Request Forms, meeting minutes/conversations with clients regarding all project criteria.- Assist Account Manager to prepare bids including scopes of work and manage RFPs and bid queries.- Maintain accurate and up-to- date logs (Vendor/Subcontractor, Costs, Owner etc.)- Find and reach out to new talent, onboard them to the translation portal, provide training and offer continuous support during projects. Show less

- Offering a unique customer experience and offering high quality service within the required time frame and receiving positive feedback and thank you emails from clients.- Assisting the company’s CEO who also acts as the Communications Director in the development and implantation of the company’s communication activities, attracting leads and converting some of them into clients.- Editing content for presentations and newsletters.- Successfully performing bookkeeping tasks… Show more - Offering a unique customer experience and offering high quality service within the required time frame and receiving positive feedback and thank you emails from clients.- Assisting the company’s CEO who also acts as the Communications Director in the development and implantation of the company’s communication activities, attracting leads and converting some of them into clients.- Editing content for presentations and newsletters.- Successfully performing bookkeeping tasks such as issuing invoices, recording transactions and accounts reconciliations using different software such as QBO and FreshBooks.- Editing and scheduling 100+ posts a year on different social media platforms.- Responsible for the maintenance and content update for several websites.- Prepare, schedule and monitor email marketing campaigns, surveys and online promotional materials.- Strong experience in different software used for company’s marketing and client relationship management. Show less

- English language enhancement- Digital training such as MS Office Suite, Optimal Resume, Survey Monkey, Prezi- Canadian workplace preparation- Pronunciation support - Job search and career planning support- Individualized labor market analysis and action plan

- Resolved an average of 5 inquiries or complaints about exams in any given week either by answering emails, phone calls or in person by listening and paying attention to what others say and responding appropriately, increasing customer satisfaction.- Maintained records of inventory, time sheets or other information, which saved my organization money, time and resources.- Handled multiple problems arising in the workplace by negotiating, giving credit, accepting authority and feedback… Show more - Resolved an average of 5 inquiries or complaints about exams in any given week either by answering emails, phone calls or in person by listening and paying attention to what others say and responding appropriately, increasing customer satisfaction.- Maintained records of inventory, time sheets or other information, which saved my organization money, time and resources.- Handled multiple problems arising in the workplace by negotiating, giving credit, accepting authority and feedback, being discreet and diplomatic, respecting differences and clarifying the group’s goals and objectives when necessary, consequently improving the company’s performance.- Developed, maintained and organized hard and soft copies for filing system to track time sheets for staff members which offered great help to the finance department in tracking working hours for part timers.- Scheduled and conducted over 3 meetings every week to follow up with schools’ needs and enquiries, as well as update them with the newest exams and boards regulations, which advanced opportunities for students and schools.- Headed exams team and developing ideas through systematic preparation; deciding in which order and at what time events will occur, as a result we were able to finish several tasks efficiently within short period of time.- Cooperated with logistics department to send 30 misplaced answer papers to Edexcel in England on the same day the misplacement was discovered, avoiding having a problem with the board. Show less

- Managed and ordered teaching materials and resources.- Directed other non teaching inquiries to customer service or Young learners program manager.- Conducted over a 100 placement testings.- Acted as a support desk for teachers, parents and other co workers.- Carried out extra tasks and covered other colleagues to facilitate workflow.