Assistant Manager
Current• Working at various branches, including Nagpur Cluster - WADI Branch, Dewas Branch and presently at Ujjain branch, Indore Cluster.• Ensure compliance with regulatory guidelines, risk control, KYC, AML procedures, co-custodianship of Mortgage deeds and safe custody items.• Support branch operations as a second-line officer for various official assignments and ensure efficient customer complaint resolution.• Manage Customer Relationship management, business development, and team leadership to ensure superior service delivery and minimal TAT.• Promote digital banking products and assist customers with related concerns through the Digital Beacon initiative.• Implement process improvements, cost reduction strategies, and profitability enhancements through effective decision-making.• Acquire new customers for gold loans, negotiate with existing clients for retention, and cross-sell additional services.• Monitor the Inward and outward CTS clearing process using the centralized FINCLIPS application while working with the ERP software FINACLE10.• Supervise daily cash, deposit, and clearing operations to maintain excellent customer service.• Ensured timely updating of stock statements, revaluations, NEC reports, and insurances to maintain accurate financial records.• Established effective liaison with Retail DSAs, Panobiz, and other channel partners to procure high-quality loan proposals.• Monitored compliance with all norms set by the Compliance Monitoring Officer, mitigating risks and maintaining regulatory alignment.• Proactively followed up on watch list, SMA, and FedNPA accounts, preventing their slippage into SMA/NPA categories.• Implemented strategies to minimize slippages and enhance recovery in NPA accounts, consistently following up on overdue loans/NPA accounts.
