Nihal Nasrulla Email and Phone Number
Started my Career as a Technical Support L1 and moved to L2 as IT Support Engineer at AircelMobile network operator companyAfter a year started working for Infosys Mysore. Learned the Core level of troubleshooting of systems & Servers Worked for Acer India (Bangalore Location ) as a IT Support Engineer, Servicing Laptops, Desktop, Servers , Motherboards , Testing the new product of acer before ISO certificationsServed Elite Organizations: Infosys Mysore, Infosys Bangalore, Hindustan Aeronautics Limited, HGS , Manipal University Mangalore, inidan Govt sectors At Present Working as System Administrator at Dulsco , Doha, Qatar. Here I established my level up with practical knowledge of IT experience. I have worked for the Installation & Maintenance of Desktops, Laptops, Servers. Configuration of Enterprise software Application Support, Configuration of Router, Switch’s & VPN Clients to end users , Management of office IT equipment’s , Handling external or internal communication & management systems , Configuration PABX IP based telephone system, Providing general administrative and clerical support including mailing, scanning, faxing and copying to management , Maintaining electronic and hard copy filing centralized system, Resolving IT Ticket based calls from users regarding their inquiries , Implementing new Infrastructure in Dulsco organization , Monitoring/Assessing performance of organizations to make improvements. Generating database for their day today Operation works Implementing IOT Solutions for Waste management. Installing & Maintenance of Tracking system,
Dulsco
View- Website:
- dulsco.com
- Employees:
- 1290
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It AdministratorDulsco Feb 2017 - PresentQatarAs an IT Administrator at Dulsco since 2017, I've had the privilege of contributing to the technological backbone of our organization, ensuring seamless operations and robust IT infrastructure. Over the years, I've been entrusted with diverse responsibilities that have allowed me to grow both professionally and personally.In this role, I oversee a spectrum of critical tasks, including network administration, system maintenance, and user support. Leveraging my expertise in hardware and software solutions, I've played a pivotal role in optimizing IT processes, enhancing efficiency, and mitigating potential risks. From troubleshooting complex issues to implementing innovative solutions, I thrive in dynamic environments where adaptability and problem-solving skills are paramount.My tenure at Dulsco has been marked by a series of accomplishments, from spearheading major IT projects to facilitating smooth transitions during organizational expansions. I take pride in my ability to collaborate cross-functionally, working closely with teams across departments to align IT initiatives with overarching business objectives.Looking ahead, I am committed to continuing my journey of growth and innovation within the dynamic landscape of IT administration. I remain dedicated to staying abreast of emerging technologies and industry best practices, ensuring that Dulsco remains at the forefront of technological advancement.
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Information Technology Support EngineerAcer Dec 2014 - Nov 2016BangloreAn adept IT Support Specialist with a solid background in providing technical assistance and enhancing user experiences. With significant tenure at the Acer Service Centre, I've honed my skills in diagnosing and resolving hardware and software issues, ensuring optimal performance for Acer products.Key ExperiencesAt the Acer Service Centre, I served as a frontline support representative, handling a wide range of customer inquiries and technical challenges. My responsibilities included diagnosing hardware and software issues, providing timely solutions, and ensuring customer satisfaction. Additionally, I contributed to the continuous improvement of service processes, streamlining workflows to enhance efficiency and service quality.Core CompetenciesMy expertise lies in hardware and software troubleshooting, customer service, and technical support. I possess strong communication skills, allowing me to effectively communicate technical concepts to non-technical users and collaborate with colleagues to resolve complex issues. My commitment to delivering exceptional service and my proactive approach to problem-solving have consistently earned recognition from both customers and peers.Future EndeavorsAs I continue my professional journey, I aim to further expand my technical skills and contribute to the advancement of IT support services. Whether in customer-facing roles or behind-the-scenes technical operations, I am dedicated to delivering superior support and driving positive outcomes for both customers and the organization. -
It Support & Technical Aircel Call Centre ExecutiveGrassroots Solutions & Services Pvt Ltd Sep 2013 - Dec 2014Mysore, Karnataka, IndiaAt Grassroots, I had the opportunity to work in a dynamic environment where I managed multiple responsibilities. My primary roles included:IT Support: I provided technical assistance and support for IT-related issues, ensuring smooth operations and minimal downtime.Aircel Postpaid Department: I handled calls related to Aircel's postpaid services, addressing customer inquiries, resolving issues, and managing account information.Customer Support: I delivered exceptional customer service by effectively responding to customer needs, troubleshooting problems, and ensuring customer satisfaction.Grassroots operated a call center for Aircel Telecom, and my role was integral to maintaining high standards of customer service and support. This experience honed my communication skills, technical abilities, and problem-solving capabilities. -
Technical SpecialistSangeetha Mobiles Pvt Ltd Jul 2012 - Aug 2013Mandya Area, IndiaAt Sageetha Mobile, I gained valuable experience working as a Technical Specialist and Sales Associate. My key responsibilities included:Technical Specialist:Provided technical support for mobile devices, diagnosing and resolving hardware and software issues.Assisted customers with technical inquiries, ensuring their devices were functioning optimally.Conducted troubleshooting and repairs, maintaining high standards of service quality.Sales Associate:Engaged with customers to understand their needs and recommend appropriate mobile products and accessories.Managed sales transactions, ensuring a smooth and efficient checkout process.Maintained up-to-date knowledge of the latest mobile technologies and trends to better assist customers.
Frequently Asked Questions about Nihal Nasrulla
What company does Nihal Nasrulla work for?
Nihal Nasrulla works for Dulsco
What is Nihal Nasrulla's role at the current company?
Nihal Nasrulla's current role is IT Administrator | CICSA.
Who are Nihal Nasrulla's colleagues?
Nihal Nasrulla's colleagues are Yaseen Bin Sadiq, Ramakrishnan Ram, Ismail Mydeen, Zeeshan Ahmad, Shanmuganathan Ayyappan, Vipan Saroya, R Bilal Khan.
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