Nihal Semwal Email & Phone Number

Client: Singtel Optus Pvt LtdProject: Optus Australia, OMS 9.1Company: AmdocsProduct: OMS 9.1Client: Optus AustraliaDuration: 2+ yearsTechnologies: SQL (Oracle),Unix, Java, Maven, APM, SOMA, AMC, SOAP-UIDesignation: Software Developer• Acting as a quality gatekeeper for OMS and working with a team of 6 skilled members acrossdifferent locations and time zones. Providing KT to all new joiners in team.• Contributing in all the phases like scoping, development, SIT/ UAT and production support.• Automations in Unix using crontab for cleanup of database in UAT servers for betterperformance optimization and preventing storage issues.• Automation in Collection Handling to Restore, Suspend, Cease services according tobusiness implementation and design.• Correcting the bugs due to which the services were stuck in failed records where therequest processing were completed and no order created /Request processing failed inOMS.• Detecting Impacted Population for fixes and creating scripts in SQL to correct them throughData Patching via Hot Fix.• Developed change requests in Ordering management application.• Customer Order Creation and Management via Amdocs CRM and various Channels.• Successfully handled issues like Reconciliation between OMS and Billing, DuplicateComponents and Duplicate Price plans on a service., Identifying Long GC on server issues.• Third Party APIs- Design and Development using SOAPAPI.• Handling all complex Defects as well as reducing the Incidents/Tickets to less than10.• Analyzing the issues, identifying the solution and providing workaround fixeswherever possible, resolving incoming Defects/Incidents.

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  Electrical, Electronics And Communications Engineering