• Analyzed sales data and market trends to identify growth opportunities, resulting in a 15% increase in revenue within the first quarter.• Developed and implemented a comprehensive sales forecasting model, improving accuracy by 20% and enabling more informed decision-making by the sales team.• Conducted in-depth competitor analysis and market research, providing valuable insights that led to the development of targeted sales strategies and the successful launch of a new product line.• Collaborated with cross-functional teams to develop and optimize sales processes, resulting in a 30% reduction in lead time and improved customer satisfaction ratings.• Acquired planning expertise by organizing and scheduling daily/weekly/monthly activities.• Assisting the General Manager at operational level in the planning and execution of all work related duties, promotional and marketing activities to drive sales.• Analyzing company and customer needs.• Coaching the product development team.• Effective communication and negotiation skills.

• Planned marketing initiatives and leveraged referral networks to promote business development.• Evaluated client financial positions and identified most appropriate banking products.• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.• Enhanced customer experience using all omnichannel offerings.• Enhanced sales techniques and marketing plans to strengthen business development efforts.

• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.• Extended analysis to assist technology team efforts to escalate and resolve issues.• Analyzed and developed service goals for in-bound call center.• Tracked KPIs and created continuous improvement plans.

• Analyzed survey reports, maps, blueprints and other topographical and geologic data to plan infrastructure and construction projects.• Developed cost estimates for planned projects to aid in costing and budget planning efforts.• Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.• Gathered data, incorporating into drawings, schematics and maps.• Developed safety awareness program consisting of construction safety audits and safety meetings.• Suggested process and technical design changes to improve performance and efficiency.• Recorded daily events and activities in site diary to evaluate process and improve productivity.• Supervised and monitored daily tasks of 20 subcontractors.• Prepared site reports and organized subcontractor invoices, codes documentation and schematics.