Nihal Mohammed Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

➢ Handling customer complaints efficiently and accommodating requests from clients with warm hospitality. Also ensuring all issues are resolved with minimum escalation and immediately.➢ Handling professional customer service enquiries, product service and providing solutions that fit those individualized situations, prioritizing the customer needs.➢ Preparing schedule in accordance with client requirement, implementing strategies which ensures best quality is provided.➢ Facing both face to face and on call customer with service related, contract related, leisure related queries and assistance.➢ Perform general office duties and administrative tasks including internal and external email functions.➢ To represent customer services at internal and external meetings as necessary and keep the team updated.➢ Ensure that any weekly reconciliation queries are received and resolved on a weekly basis and to the agreed SLA’s.➢ Resolves product or service problem by investigating the customers complaint, determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.➢ Assistance through Calls, emails and chats.➢ Effectively manages team members, including operation to ensure team objectives and company goals are being carried out.➢ Monitoring processes and procedures to adhere to company standards and policies.➢ Timely submitting invoices and balance confirmation to Clients at the end of the month. Regular paymentfollow ups and collection as per credit terms.➢ Effectively manages team members, including operation to ensure team objectives and company goals are being carried out.➢ Keep records of customer interactions, process customer accounts and file documents.

United Arab Emirates

Account E-Travel ((Client follow up, Invoice submitting)➢ Daily Sales including payment collection, Cheque Transaction, and maintenance of accounts records➢ Daily checking the online banking payment report and cash flow statements (CBD bank)➢ Knowledge of BSP system (Refund/Unreported ticket checking)➢ Posting and processing general entries to ensure all the business transaction are recorded➢ Handling main cash and petty cash➢ Generating Invoices for Customer➢ Maintaining accounts payable and receivable records➢ Billing, and processing Refunds

India

➢ Preparing daily sales report➢ Personally Communicated to clients for special store activities new product arrivals in-store events, and seasonal promotions ➢ Customer Handling & service➢ Stock checking